Overview
Join to apply for the Customer Adviser role at Manchester Building Society. We are opening our first Manchester branch as part of the Newcastle Building Society Group, providing savings, mortgages and financial guidance with personal service on the high street.
As a Customer Adviser, you will engage with customers daily, listen to their financial needs and goals, and help them with face-to-face guidance and services.
Responsibilities
* Open and set up tills and prepare the branch for the day
* Manage customer appointments and process transactions at the counter
* Assist with opening savings accounts and cash handling (cashing up and closing at day end)
* Deliver an outstanding customer experience with face-to-face financial guidance
* Work closely with branch colleagues to meet customer needs
* Support community engagement and local relationship building
Hours
The role is 35 hours per week, Monday – Friday between 7.30am – 6.30pm, plus Saturdays on a rota between 8.30am – 1.30pm.
About you
* Being great with people and able to build relationships is essential
* Proactive, resilient and growth-focused mindset
* Strong listening skills and the ability to empathise
* Natural team player who supports colleagues to deliver an outstanding customer experience
* Experience in driving sales and delivering great outcomes for customers is valuable, even if you haven\'t worked in financial services before
About us
The main purpose of our branches is to provide reputable savings and mortgage accounts, underpinned by solid financial advice for local communities. We are a member-owned mutual and aim to reflect the diverse communities we serve, offering a welcoming place for everyone.
What you get in return
* Competitive annual salary based on above-market pay scales
* Corporate bonus scheme (on target 5%, up to a maximum 10%)
* Pension scheme (up to 9% employer contribution)
* Annual performance related pay reviews
* Electric car salary sacrifice scheme
* Life assurance (4x salary) and income protection
* Access to our financial advisers
* Access to a range of high street and online discounts
Work/Life Balance
* A 35-hour weekly contract
* 25 days’ annual leave + bank holidays (rises to 30 with length of service)
* The option to buy and sell up to 5 days’ holiday
* Above statutory family leave entitlement - 3 months full pay, 3 months half pay
Health and Wellbeing
* Health cash plan through a Medicash scheme
* Employee assistance programme
* Free onsite gym at our Cobalt head office and discounted gym access
* Two paid volunteering days each year
* Cycle to work scheme
Recognising there’s no one-size-fits-all approach to recruitment, we’re committed to ensuring every candidate has the opportunity to showcase their full potential throughout the recruitment process. If adjustments are needed, please discuss with your Recruiter for this vacancy at sarah.smith@newcastle.co.uk
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