Company description: At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. Were the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world.
Please note, this role is hybrid, with 40% of your time spent in our office in Edinburgh. This role is a 12 month fixed term contract.
Job description: Role Description:
As an Account Executive your main task will be to provide support to new & existing accommodation partners, contacting, informing & advising them about how to meet the demands of the visitors on the Booking.com website. You will also build the accommodations webpages & training the new accommodations on how to use Booking.coms extranet & how to use the systems that can improve their availability & supply.
Key Responsibilities & Duties:
Pro-active communication with partners in your region by telephone to assist with the development of Booking.coms business;
Leading a portfolio of partners where you are their primary point of contact, answering questions, & following up when needed;
Help identifying new potential partner leads & pass these leads on for further follow up;
Maintaining a stable relationship with our partners (i.e. frequent performance calls & contact)
Become an expert in Booking.com's products so the benefits & usage of our platform can be explained in detail to our partners;
Finding opportunities for partners that will help improve Booking.com's business by using its segmentation to prioritize;
Receiving Customer Service issues related to the managed portfolio & solving these in the most efficient manner
Dealing with Inbound calls & written requests from accommodation partners
Showcasing team spirit for team / office related projects & adhoc tasks based on company priorities & business needs.
Required profile: Excellent face-to-face and telephone communication skills;
Proficient English speaker and writer;
Affinity/experience within e-travel and/or hotel/travel industry is a plus;
Pro-active, sense of responsibility and can work independently;
Great teammate, motivated and enjoys to work in e-travel and hospitality:
Currently authorized to work in the UK
What we offer: Booking.coms Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:
Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit
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