Annual salary: up to £28,927.92
Planner/Works Programmer
Location: London - Rainham
Contract Type: Permanent, Full-time
Salary: £28,927.92
Hours: Monday to Friday, 42.5 hours per week
Mears are the largest provider of repairs and maintenance, and regeneration services across the UK. We are a highly responsible partner, who is committed to; delivering the highest levels of customer service, keeping our promises, creating a great place to work, and tackling issues that matter to people and communities.
We are looking for an organised and proactive Planner to join our local repairs team in Rainham. You’ll play a vital role in ensuring repairs are scheduled efficiently, works are allocated to operatives, and jobs are completed quickly and to a high standard. As the key link between residents, operatives, and colleagues, you will help deliver a customer-focused, responsive repairs service.
Duties:
· Schedule operatives and subcontractors to ensure resources are used effectively and repairs are delivered on time.
· Monitor and update repair jobs daily, including appointments, follow-on works, and overdue tasks.
· Support the use of IT systems, ensuring operatives update their PDAs and schedule of rates are entered correctly.
· Communicate clearly and professionally with residents, operatives, and stakeholders to keep everyone informed.
· Work closely with administrators, supervisors, and contractors to ensure a seamless service.
· Cover for other planners when needed and attend meetings or training sessions as required.
· Always Follow company policies and Health & Safety requirements.
· Assist with reporting and performance monitoring to ensure KPIs and targets are met.
· Help prioritise emergency and urgent jobs to minimise disruption for residents.
· Maintain accurate records, data, and documentation for audits and compliance.
· Support continuous service improvements by suggesting ways to streamline planning and scheduling.
· Provide general administrative support to the repairs team when required
Role Criteria:
· Strong IT skills, including experience using job management or scheduling systems
· Experience scheduling and planning multi-trade repairs using appointment systems
· Ability to allocate work orders to trade operatives
· Excellent time management, organisational, and communication skills
· Strong customer service skills with the ability to handle challenging situations
· Knowledge of repairs and maintenance processes
· Ability to work both independently and as part of a team
Desirable:
· Experience in a similar role, ideally within social housing
Benefits
· 25 days annual leave plus bank holidays
· Leading pension scheme
· Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
· Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment
· Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
· Family friendly policies
All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.