Overview
Applications Support Technical Lead Analyst - Vice President
Citi Belfast, Northern Ireland, United Kingdom
Are you looking for a career move that will put you at the heart of a global financial institution? This is a support manager role for the Spring by Citi platform – an end to end digital payments service supporting both B2C and B2B E-Commerce fund flows across 23+ markets in Asia, North America, Latin America and Europe, with robust reconciliation, funding and reporting capabilities. The platform currently has 75+ merchants. The team currently manages day-to-day operations with global coverage in India, UK and the USA, including onboarding and stakeholder management with external vendors such as Mastercard and Visa.
What you’ll do
* Reinforce Support’s operational standards and drive platform stability, for sustaining the projected expansion.
* Provide executive grade stakeholder management.
* Strengthen support voice in external partner interactions like Mastercard Payments Gateway, Global Payments and Fiserv.
* Team Leadership and Oversight: Lead and mentor the team across multiple time zones.
* Incident management and Governance: Provide robust support for incident management function and governance on the stability and resiliency of the application.
What we’ll need from you
* Incident Management experience – Major incident communication, providing updates to senior stakeholders.
* Technical skills – Hands-on experience in Oracle, Linux, Elastic Container Services (ECS), Amazon Web Services (AWS) with relevant expertise.
* Monitoring and observability: Tools such as ITRS Geneos, Splunk, Grafana, Kibana, Prometheus.
* Team leadership: Experience handling global teams and mentoring.
* Automation and SRE practices (reducing manual effort, proactive monitoring, automation of repetitive tasks with tools like RBA, Autosys).
* Generative Artificial Intelligence – A course or degree in GenAI is preferred.
* Governance & compliance: Audit, regulatory standards, knowledge of security standards in the banking industry.
What we’ll provide you
* Hybrid working model (up to 2 days at home per week) with a competitive base salary and additional benefits.
* 27 days annual leave (plus bank holidays).
* Discretional annual performance-related bonus.
* Private Medical Care & Life Insurance.
* Employee Assistance Program.
* Pension Plan.
* Paid Parental Leave.
* Special discounts for employees, family, and friends.
* Learning and development resources.
Accessibility: Citi is an equal opportunity employer. Qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.
Job Details
* Seniority level: Not Applicable
* Employment type: Full-time
* Job function: Information Technology
* Industries: Banking, Financial Services, and Investment Banking
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