Overview
Trade Parts Advisor role at Arnold Clark in Dundee. We are looking for an experienced, friendly, and results-driven Trade Parts Advisor to join our Autoparts team and help provide first-class customer service and hit monthly targets.
What you will do
* Answer a high volume of trade calls and emails, build relationships with customers, and help the department achieve monthly targets.
* Cover different email accounts for trade and Arnold Clark branches; assist with the trade shop when required (face-to-face service).
* Process card transactions, ensure correct handling of card slips and invoices, maintain a clean desk policy.
* Assist with reports, receipting, or parts ordering; support daily management tasks.
Essential Skills
* All essential training will be given
* Motor vehicle knowledge to some extent
* High level of accuracy and ability to multi-task
* Strong communication skills to work with transport and picking departments and keep customers updated with orders
Nice to Have
* Previous parts experience
* Rev8, Autocat and EPC experience
Hours
Full time: Monday – Friday 8am – 5:00pm and 1 in 3 Saturdays 8am-12pm.
Benefits
* 33 days’ holiday allowance with room to grow
* Generous retail discounts
* Private healthcare
* Simplyhealth – GP access 24/7 and claims for medical/dental treatments
* Pension scheme
* Maternity and paternity packages
About The Role
Our Parts Advisors work in our trade call centre, dealing with a high volume of trade calls and emails daily. Your main responsibility will be to answer the calls and emails, build strong relationships with customers and a good customer base to help the department achieve the monthly targets.
Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
To find out more about Life at Arnold Clark, visit our website.
Job details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Management and Manufacturing
* Industries: Motor Vehicle Manufacturing, Hospitality, and Retail
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