Overview
Dispute Resolution Co-ordinator role at Speedy Hire. Location: Haydock. Hours: Monday to Friday, 37.5 hours per week.
Responsibilities
In this role as a Dispute Resolution Co-ordinator, your days will be spent liaising with customers via telephone and email, taking end to end ownership of their requests and working in partnership with the wider Speedy network, to ensure the dispute can be resolved efficiently and with great service.
What you will need
* A strong customer focus and an ability to build rapport over multiple channels
* An ability to multitask and use initiative when making decisions
* A collaborative approach to working within a team feeding into our positive workplace culture
* A drive to grow the business by maximising on all available opportunities
* Ability to support your business unit/team to deliver our ESG Strategy – Decade to Deliver
What we provide
We will provide everything you need to ensure you succeed in this role. We offer all on the job training and have dedicated product and system training teams available to support you. We are passionate about employee growth and offer tailored development programmes to suit individual needs. We pride ourselves on our ability to recognise and develop talent, which has allowed us to champion internal progression over the years.
Work life balance & flexibility
Speedy operates an industry leading Work Life Balance initiative, demonstrating our commitment to reducing core contracted hours, supporting colleague wellbeing, and identifying more balanced work patterns for our colleagues which is a huge step in realising our ambition of putting our People First. Talk to us about a range of hybrid and flexible working arrangements to suit your needs including flexible start/finish times, shorter days, term time hours and job share opportunities.
What We Offer
* 26 days holiday (plus bank holidays)
* Life assurance
* Pension Scheme
* Canteen facilities
* 95% discount across the Speedy brand
* Opportunities for training, development and career progression
* Voluntary Health Cash Plan
* My Staff Shop: discounts and offers for shopping across many suppliers
* Green Commute Initiative: Work scheme for cycling
* PAM – Employee Assistance Program (EAP): Offers free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management
Speedy offer a Career Line of Sight which enables a detailed understanding of the route to progression and growth within the Speedy Group.
Please be aware Speedy reserves the right to close vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you wish to be considered you complete the application as promptly as possible.
Please be aware that some roles within The Speedy Group UK&I may require a DBS, Credit or Security Clearance Check. The Speedy Group is an equal opportunity employer where we embrace diversity in all its forms and fostering an inclusive environment for all people to do the best work of their lives with us. The ESG Governance policies are available for review.
All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Construction
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