About The Role
This is a hybrid role working two days a week in our office in Harlow.
Role Purpose: Are you passionate about improving patient safety and ensuring quality care? Join our team as a Patient Safety and Complaints Improvement Officer, where you will lead investigations into patient complaints and safety incidents. Your work will help enhance patient outcomes and ensure compliance with the NHS Patient Safety Incident Response Framework (PSIRF) and relevant regulatory requirements.
Key Responsibilities:
* Lead Investigations: Conduct thorough investigations into patient complaints and safety incidents, working closely with internal and external stakeholders. Maintain detailed records and ensure compliance with regulatory guidelines.
* Root Cause Analysis: Identify the root causes of incidents and complaints using established methodologies, developing and implementing corrective and preventive actions.
* Continuous Improvement: Contribute to a culture of continuous improvement by recommending and supporting initiatives that enhance patient safety and service quality.
* Stakeholder Collaboration: Work proactively with colleagues and external partners to promote best practices in patient safety and incident management.
* Compliance Adherence: Ensure investigations and actions align with the NHS PSIRF, Royal Pharmaceutical Society Homecare Standards, and other relevant guidelines.
About You
Knowledge and Experience:
* Experience in healthcare or related fields such as investigations, risk management, or clinical roles. Continued professional development is essential.
* Proven experience in incident investigations, patient safety, and continuous improvement within healthcare settings. Familiarity with regulatory bodies such as the MHRA, GPhC, and CQC is advantageous.
Skills:
* Stakeholder Management: Confident liaising with colleagues at all levels within the organization.
* Challenging Others: Ability to confidently challenge current processes and practices.
* Root Cause Analysis: Skilled in asking the right questions and using techniques like 5 Whys or PSIRF.
* Investigations: Experience with frameworks such as SEIPS or similar.
* Continuous Improvement: Ability to implement corrective and preventive actions, with experience in Lean Six Sigma, Agile, or stakeholder engagement.
Why Join Us?
This role offers a unique opportunity to make a meaningful impact on patient safety and quality care. You'll be part of a dynamic team committed to continuous learning and improvement, helping to create a safer healthcare environment for all.
Apply now to become a key player in our mission to deliver exceptional patient care!
About Us
We pride ourselves on being an equal opportunities employer, committed to diversity and inclusion. We take a person-centred approach to our recruitment process that is fair and free from discrimination and bias. If you require reasonable adjustments due to a disability or medical condition, please discuss this with our resourcing team.
At Lloyds Clinical, with over four decades of experience supporting patients since 1975, we are dedicated to delivering exceptional clinical homecare services to over 100,000 patients across the UK. Our services include medication delivery, specialised nursing for complex conditions such as home parenteral nutrition, chemotherapy, IV antibiotics, enzyme replacement therapy, rheumatoid arthritis, multiple sclerosis, and more. We collaborate with the NHS, pharmaceutical companies, and private insurers, guided by our values of delivering together, being accountable, giving our all, and continually improving to ensure the highest standards of service and patient outcomes.
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