Do you want to be part of something more than just a financial services business? Do you believe everyone, regardless of wealth, should have the opportunity to save and look after their loved ones? Do you want to be part of something that has been here for 160 years and help it be here for 160 more?
Scottish Friendly have an exciting opportunity to join our team. Based in Glasgow City Centre, we are one of the most progressive mutual life insurance offices in the UK. We have a strong, clear culture which has grown since 1862 with our customers and colleagues of today and the future being at the heart of that growth.
The Pension Administrator is responsible for managing and overseeing retirement plans ensuring compliance with relevant legislation and internal processes. This role is key to delivering exceptional service and supporting customers throughout their journey.
Responsibilities
* Manage Pension Plans – Oversee the administration of various pension and retirement plans, ensuring that all processes are carried out efficiently and in compliance with regulatory standards.
* Maintain Records – Keep up to date records of customer accounts, benefits and other data required to administer pension policies.
* Prepare and issue regulatory and customer communication packs.
* Handle transactions such as transfers, retirements and commutations.
* Manage sensitive cases, including bereavement, with accuracy and care.
* Ensure accurate and timely completion of all tasks.
* Collaborate with team members on development tasks and projects.
* Act as a source of product knowledge for other departments.
* Engage with colleagues to gather requirements for new and existing projects.
* Manage multiple tasks effectively and meet deadlines.
* Maintain high attention to detail in all activities.
Skills
* Strong understanding of financial products and regulatory requirements.
* Experience in pension administration and customer servicing.
* Excellent customer service and communication skills.
* Ability to adapt to change and take on new tasks.
* Strong organizational and time management skills.
* Comfortable challenging and improving processes.
* Analytical skills to review information and identify key details.
With assets under management of over £4.2bn and more than 853,000 members we have lots to look after and lots more to do. If you want to be part of the team and you think this is you, we would love to hear from you.
Benefits
* Recognition awards: Win exciting prizes, including one weeks’ annual leave plus £3,000 spending money.
* Refer-a-friend scheme: Earn rewards for bringing talented friends to our team.
* Annual Leave: 25 days annual leave (rising to 28 with service) plus 8 bank holidays, and options to buy or sell extra days.
* Supporting the future: 10% employer pension contribution, 4 x group life cover.
* Getting around: Access to cycle-to-work schemes, Electric Vehicle scheme* and travel loans.
* Wellbeing: 24/7 GP access, EAP, Private Healthcare, and free legal/financial advice a variety of savings at top high street and online retailers.
* Hybrid model with up three remote days per week, totaling 35 hours per week Monday to Friday.
We are committed to creating an inclusive environment where all colleagues feel valued, respected and represented. If you require any accommodations during the application process, please don’t hesitate to let us know.
16 Blythswood Square
Glasgow
G2 4HJ
United Kingdom
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