Do you see yourself making a direct impact to your airport’s debt management?
Have you got the knowledge, experience, and desire to be best in class at an award-winning airport?
About Your Airport
Newcastle is a multi-award-winning Airport that proudly connects the North East region to the world. In 2025, the Airport was recognised as ‘Best Airport in Europe’, in the 2 to 5 million passenger category, at the ASQ Awards for providing exceptional customer service.
Committed to a sustainable future, the Airport is on track to achieve Net Zero Carbon status by the year 2035 and has been recognised as a 'sustainability sector leader'. The business has its own solar farm that can provide 100% of its electricity on a sunny day and it is making significant investments to transition its vehicle fleet to electric models.
Over recent years more than 46,000 trees have been planted on Airport-owned land to support its carbon offset activities and enhance biodiversity.
The role
We have an opportunity for a Credit Control Assistant to support our debt management by working closely with internal departmental managers and external business customers to resolve billing issues, maintain accurate debtor records, and assist in the timely collection of cash in line with agreed commercial arrangements.
The responsibilities are not limited to but will include:
* Proactively liaise with business customers by email and telephone to collect overdue debt and resolve queries relating to invoices, payments, and account balances
* Issue customer statements, reminder communications, and copy documentation as required
* Maintain accurate and up-to-date customer account records within the finance system
* Build and maintain effective working relationships with department managers to understand business activity and billing arrangements to help resolve invoicing queries, disputes, and complex account issues
* Contribute to continuous improvement of processes and support the Assistant Accountant with documenting billing arrangements
* Maintain clear documentation of actions taken on customer accounts to support audit trails and reporting
* Ensure all work is completed in accordance with internal controls, policies, and data protection requirements
* Undertake ad‑hoc work as required, providing flexible support to the Finance Manager and wider Finance team
Who we are looking for
* Relationship-focused, collaborative and enjoys problem solving
* Professional, calm, and resilient when dealing with challenging or complex queries
* Previous experience in accounts receivable, credit control, finance administration, or similar role
* Comfortable working within a complex and busy business environment with varied income streams, customers, and billing arrangements
* Good numerical capability, with confidence working with financial data, account balances, and reconciliations
* Competent Excel skills and familiarity with ERP systems (e.g. SAP)
Why come onboard?
Newcastle International Airport is a unique work environment where your actions really matter! The environment fosters a real passion for aviation operations and being best in class.
Just some of the benefits you can enjoy:
* Reduced parking charges – Park & Fly
* Generous annual leave entitlement
* Free on-site car parking whilst at work
* Car servicing and repairs
* Access to World Duty Free
* On-site occupational health support
* On-site physiotherapist
* Employee assistance programme support
* Employee discounts at airport retail/ catering outlets
* Membership to our on-site gym
This post requires access through the Critical Part at the Airport and therefore in line with Department for Transport regulations; you will be required to demonstrate during the recruitment process that you have no relevant criminal record.
Newcastle International Airport Limited promotes the equality of opportunity.
Being part of the Disability Confident Commitment means that we want to ensure all our organisational policies and processes are accessible and inclusive to everyone. This includes our recruitment strategies, and we welcome applications from all prospective candidates.
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