Job Description
About the Company
Are you an organised, hands‑on operator who thrives in fast-paced venues? We’re looking for a proactive Business Manager to support the Executive Director with the operational, commercial and logistical delivery of a busy racing and events venue.
About the Role
This is a varied, people‑focused role where no two days are the same—perfect for someone who loves problem‑solving, event delivery, and building strong relationships across teams, suppliers and customers.
Responsibilities
* Support the Executive Director in overseeing catering and operational teams to ensure exceptional customer experiences.
* Lead and deliver non‑catering events including self‑catered weddings and bespoke functions.
* Take a hands‑on approach to day‑to‑day venue operations, stepping in wherever needed.
* Assist the Hospitality & Events Manager with show rounds, planning and customer engagement.
* Manage logistical preparation for racedays and events, working closely with operations and catering.
* Build strong relationships with key customers, sponsors, contractors and industry stakeholders.
* Act as a main point of contact for on‑site queries, including annual members, owners and trainers.
* Uphold the venue’s brand values, ensuring facilities and service levels meet the highest standards.
* Support safe working practices across the venue in line with H&S and operational policies.
* Assist with marketing coordination—liaising with sales and marketing teams to create content and campaigns.
* Oversee operational areas such as cleaning rotas, site setup, signage, suppliers and compliance.
* Manage raceday logistics including steward coordination, pass systems, racecards, bookmaking areas and supplier communications.
* Ensure non‑raceday event setup, breakdown and costings are delivered professionally and efficiently.
* Foster a flexible, collaborative working culture within the team.
Qualifications
* Essential: Minimum 2 years’ experience in venue or event operations—stadia or racing experience an advantage but not essential.
Required Skills
* Strong organisational and logistical planning skills.
* Experience coordinating event build, delivery and breakdown.
* Confident communicator with the ability to build relationships with stakeholders and customers.
* A proactive, problem‑solving mindset with strong attention to detail.
* Hard‑working, flexible and a strong team player with a positive attitude.
Preferred Skills
* Experience in customer engagement roles.
* Background in supporting marketing or sales teams.
* Understanding of H&S procedures, risk assessments, COSHH and safe systems of work.
Pay range and compensation package
Why join? You’ll be part of a passionate, supportive team in a unique and exciting events environment—working on racedays, weddings, hospitality events and venue operations with real opportunity to make an impact.
Equal Opportunity Statement
We are committed to diversity and inclusivity.