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Customer Success Consultant Lead, Oxford
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Client:
Location:
Oxford, United Kingdom
Job Category:
Customer Service
EU work permit required:
Yes
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Job Reference:
746aec4d6407
Job Views:
2
Posted:
26.04.2025
Expiry Date:
10.06.2025
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Job Description:
The Customer Success Consultant Lead will work closely with clients in the FMCG sector to understand their business, objectives, and priorities. Your role involves identifying unmet client needs, sales opportunities, maintaining and enhancing customer relationships, increasing NPS, and promoting the adoption of NielsenIQ tools and capabilities.
Responsibilities include managing client relationships, building networks, leading joint business planning, overseeing client reviews, managing NPS processes, leveraging NielsenIQ products, and acting as the voice of the customer.
Requirements
* Extensive experience analyzing data in an FMCG environment
* Strong planning and servicing skills
* Experience working with clients to solve business issues
* Excellent communication, presentation, and interpersonal skills
* Ability to design solutions for client issues
* Consultative working style
* Proven success in team leadership
* Strong networking and relationship-building skills
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Additional Information
Our Benefits
* Flexible working environment
* Volunteer time off
* LinkedIn Learning
* Employee Assistance Program (EAP)
About NIQ
NIQ is a leading consumer intelligence company with operations in over 100 markets. It provides comprehensive consumer insights through advanced analytics and state-of-the-art platforms. NIQ is part of Advent International and is committed to diversity and inclusion.
For more information, visit NIQ.com
Follow us on: LinkedIn | Instagram | Twitter | Facebook
We are committed to diversity, equity, and inclusion and are an Equal Opportunity Employer. Learn more at: Diversity & Inclusion
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