£29,895 per year Full-time Contract or temporary (12 months)
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About Us
The Royal College of Ophthalmologists (RCOphth) is a membership organisation and the voice of the profession, with over 4,000 members in the UK and overseas. Our role is to champion the specialty, set standards of training and practice, and influence change to make a difference to the lives of patients with eye conditions.
Job Purpose
The Membership Administrator will support work relating to membership customer service, recruitment, retention, subscriptions, data management, and communications. The post requires strong attention to detail, experience in using CRM systems, and excellent customer service and communication skills as the first point of contact in our membership team.
Main Responsibilities
Membership
1. Respond to enquiries about membership by email and phone, and be the first point of contact for membership issues.
2. Process applications for membership ensuring applicants meet the criteria and provide correct documentation e.g., sponsors.
3. Suggest improvements to the membership application process.
4. Ensure member information is up to date within the CRM.
5. Ensure membership pages of the website are up to date.
6. Facilitate access to membership benefits.
7. Providing mailing list for the publishers of the Eye journal.
8. Assist in the production of regular membership communications.
9. Provide reports for Council on the number and names of new members and those gaining fellowship by examination.
10. Assist in the production of promotional material for use at courses and events.
Subscriptions
1. Administrate Direct Debit process.
2. Apply bank transfer payments to member accounts.
3. Administrate collection process of overdue membership payments.
4. Administrate membership concessions and grade changes.
5. Respond to enquiries about subscription fees.
6. Respond to enquiries regarding the annual renewal process.
General
1. Assist the Membership Elections Manager with arrangements for the College elections as appropriate.
2. Assist the Membership Elections Manager with attendance at various national marketing events to represent the College as appropriate.
3. Download CRM reports and present information in various formats, e.g., inclusion of graphs.
4. Assist with the work of the membership working group including arranging meeting logistics, including dates, location, and catering.
5. Assist with the organisation of meeting papers, including preparing the agenda, circulating papers, and drafting minutes.
Additional Duties
Undertake any other reasonable duties as required, including occasional travel and overnight stays.
Inclusion and Diversity
RCOphth is committed to encouraging inclusion, equity, and diversity among our staff, and eliminating unlawful discrimination, harassment, and victimisation by complying with the Equality Act 2010. We aim for a working environment where individual differences and contributions are recognized and valued. All employees are expected to champion and embody our values.
Our Values
Inclusion
* Actively welcoming diversity of experiences and perspectives.
* Respecting and encouraging participation regardless of background or role.
Integrity
* Being open and honest, demonstrating accountability.
* Making evidence-based and transparent decisions using data, information, expertise, and experience.
Innovation
* Creating opportunities to advance and deliver on our aims, anticipating change.
* Welcoming new ideas and approaches.
* Fostering a climate of ambition and excellence drawing on our communities’ expertise.
Improvement
* Being a learning organization, reflecting on successes and mistakes.
* Ensuring continuous and sustainable development across all activities.
Person Specification
Knowledge, Qualifications, and Experience
* Experience in administration within a customer-facing environment.
* Experience with data processing.
* Knowledge of Microsoft Office software.
* Experience working with CRM systems (please list all systems and experience level on CV).
Skills and Abilities
* Excellent written and verbal communication skills.
* High attention to detail.
* Strong organizational, prioritization, and time management skills.
* Ability to work independently and respond effectively to new situations.
* Professional attitude with a focus on service quality.
* Ability to work well within a team.
Personal Qualities
* Commitment to equity, diversity, and understanding of their application to the role.
* Dedication to ongoing professional development.
Other Requirements
* Discretion, tact, and flexibility.
* Understanding of GDPR requirements.
Staff Benefits
We offer a friendly and supportive environment with a comprehensive benefits package, including:
Work-life Balance and Family-Friendly Benefits
* Hybrid working (2 days in the office, 3 from home).
* 25 days of annual leave, increasing to 30 days with service, plus bank holidays and office closure at Christmas.
* One paid day to move house.
Planning for Your Future
* Employer pension contributions up to 12%.
* Life assurance of 4x salary.
Career Development
* Opportunities for learning, development, and e-learning.
* Study loans.
Travel Benefits
* Season ticket loan.
* Cycle to work scheme.
Wellbeing
* Summer Fridays (early finish in summer).
* Employee Assistance Programme with free counselling.
* Health Cash Plan.
How to Apply
Please submit a 2-page CV and a 1-page cover letter explaining your suitability. Use the Job Description for reference. Interviews are scheduled for the week commencing 23 June 2025 at our Euston office. Please indicate any reasonable adjustments needed for the interview.
Applicants must have the right to work in the UK. Only shortlisted candidates will be contacted.
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