Client Onboarding Manager- Implementation - SaaS Powering eCom. Hybrid
Join to apply for the Client Onboarding Manager- Implementation - SaaS Powering eCom. Hybrid role at VoiceWorks
Client Onboarding Manager- Implementation - SaaS Powering eCom. Hybrid
1 week ago Be among the first 25 applicants
Join to apply for the Client Onboarding Manager- Implementation - SaaS Powering eCom. Hybrid role at VoiceWorks
Do you thrive on bringing software to life?
Love solving real customer problems and making tech work for people?
Were looking for enthusiastic, tech-savvy individuals with a passion for software, a flair for problem-solving, and great people skills. If you have experience in Software, Tech, or IT- and the right mindset - well train you on our product and help you succeed in a dynamic, customer-focused role.
Role At a Glance
Client Onboarding Manager
Grantham, Lincolnshire Office - Hybrid Working + Travel to Client Sites as Required
£55,000 - £65,000 Depending on Experience
Plus Complete Benefits Package Including Enhanced Pension and Life Cover, Performance Bonus and More
Full Time Permanent
Values / Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do
Company: Award-Winning ERP SaaS provider powering SME retail
Your Background / Skills: Training Delivery. Customer Support. Stakeholder Management. ERP Experience.
The forefront of technology in the eCommerce, retail, and logistics sectors.
With over 20 years of experience under our belt, we provide solutions to put businesses in full control of their day-to-day operations. We focus on creating, implementing, and supporting business management solutions for businesses of all sizes.
If you want to accelerate your career to the next level, then this is the place to be. We strive to find the best of the pack when it comes to new staff, because we know that with motivated, self-disciplined people we dont need rules and regulations to enforce behaviour. As a result, our team thrives from a more relaxed working environment. If that sounds good to you, then wed love to hear from you.
The Opportunity
Lead software implementations, guide customers through training and demos, and manage a talented Professional Services team. We work with clients across all sectors, delivering market-leading software that streamlines business processes. With rapid growth, were looking for someone with hands-on software experience - ideally in training, demos, or user support - who understands how business and software connect.
What Your Day-to-day Might Look Like
Customer Requirement Gathering - Lead requirement-gathering sessions to uncover business needs and ERP integration opportunities.
Conduct in-depth needs analysis to capture precise software requirements.
Software Implementation - Develop tailored ERP solutions with impactful presentations and demos.
Manage implementation timelines, ensuring alignment with specs and client goals.
Create and maintain the Project Initiation Document (PID) and secure stakeholder buy-in.
Customer Support - Deliver hands-on support throughout and after implementation, resolving issues promptly.
Proactively manage expectations to keep projects on track and within budget. Provide post-launch follow-ups and consultancy to ensure ongoing customer success.
Training Delivery - Design and lead engaging training sessions tailored to diverse learning styles.
Assess training needs and adapt delivery to maximize customer confidence and system adoption.
Collaboration with Key Stakeholders - Foster strong relationships across internal teams and customer stakeholders to drive project success.
About You
Proven expertise in software functionality and implementation- ERP experience highly desirable.
Skilled in software demonstrations, training delivery, and customer-facing roles, with a focus on support and issue resolution.
Experienced manager with a strong background in leading, mentoring, and developing high-performing teams.
Solid understanding of business processes and how to apply software solutions to enhance operational efficiency.
Excellent communicator, confident in gathering and presenting requirements, writing reports, and engaging stakeholders.
Highly organised multitasker with sharp analytical skills and a proactive, problem-solving approach.
Willing to travel across the UK as needed (clean driving licence essential).
High energy, positive attitude, and a passion for delivering value and exceeding expectations.
Whats On Offer
Starting salary of £55k to £65k, based on ability, skills, and experience
Monday to Friday
Hybrid working
28 days holiday (option to buy 5 additional) + bank holidays
Enhanced pension scheme
Life cover x4 salary
GP and wellbeing services via 3rd party provider
Discretionary company/performance bonus
Enhanced maternity/paternity leave pay
Inclusive team environment with opportunities for involvement and development
Career growth within a successful, expanding business
Subsidised gym membership
Onsite parking
Sounds like a good fit? Apply here for a fast-track path to our Leadership Team.
Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Sales and Business Development
* Industries
Administrative and Support Services
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