Assistant Restaurant Manager - Ballroom
Location: Hoar Cross
Hall, Staffordshire
About Us
Nestled in the heart of
Staffordshire, Hoar Cross Hall combines the elegance of a stately home with the
indulgence of a luxury spa resort. Offering an unrivalled guest experience, our
estate boasts exquisite dining venues, expansive gardens, and a world-class
spa.
Here at Hoar Cross Hall our aim is
to treat our guests as a friend of the family and to create positive memorable
experiences during their stay or visit to the Hall and Spa.
Our purpose is to hire people with
passion and positivity. We train you for skill, nurture you to grow and achieve
your goals….
The Role
At Hoar Cross Hall, we pride
ourselves on providing incredible service and a memorable experience for every
single guest. We are seeking a dynamic and motivated Assistant Restaurant
Manager to join us and contribute to our continued success.
Becoming a part of our team means
bringing warmth, precision, and a commitment to excellence to every
interaction. If you have a natural way with people, a strong eye for detail,
and a passion for maintaining high standards, this role is for you. Working
closely with the Restaurant Manager, you will help oversee day-to-day
operations, drive team success, and ensure every guest enjoys a seamless dining
experience.
Your responsibilities
* Adhering to opening and closing procedures to
ensure the smooth daily operations within our restaurant
* Conducting effective shift briefings to keep the
team updated on VIPs, special occasions, and daily goals
* Demonstrating exemplary service attributes
consistent with industry and company standards. This includes fulfilling
guest requests and exceeding expectations, effectively handle and resolve
guest complaints, maintaining a high level of menu and service knowledge,
and being attentiveness to guest needs
* Demonstrating a thorough understanding of health,
hygiene, and first aid safety regulations, ensuring a safe environment for
guests and staff
* Assisting with staffing needs by assessing daily
and weekly requirements and adjusting schedules as needed
Personal Specification
Essentials
*
Have previous experience in a supervisory role
within restaurants or hospitality industry
* Have a minimum of 2 years experience
* Have exceptional knowledge of restaurant and bar
operations
* Have exceptional people skills with the ability to
communicate and collaborate effectively
* Have excellent leadership and communication skills
* Have the ability to work in a fast-paced
environment
* Have excellent organisational skills and
attention/eye for detail
Desirables
* Have experience with large volume covers
* Have Food Safety Training
* Have knowledge of health and safety regulations
related to food and beverage service
Additional Information
* Full-time contract - 40 hours per week
* Working 5 out of 7 days a week
* £32460.96 per annum
* Full flexibility is key as you will be expected to
work as and when necessary to meet the needs of the team and the business
such as working evenings, weekends, and Bank Holidays
* Hold the relevant Right to Work in the UK, not
requiring future sponsorship
Why Join Us
* Work in a picturesque, historic estate with a focus
on luxury and high standards in hospitality
* Complimentary Spa Day on work anniversaries at any
of our company spas
* Free meal provided daily through our staff canteen
* Complimentary use of leisure and spa facilities
* Access to the Employee Assistance Program
* 30% discount on overnight stays and spa days
* Discounts on food, drink and retail across our
venues
* Pension scheme
* Free Parking
* Refer-a-Friend scheme
* Excellent Induction and training programme
* Perkbox Online benefits and discounts
* On-line Doctor support (appointments/prescriptions)
* A fun, supportive and inclusive work environment
with loads of development opportunities
People say you can’t choose
your family, well we choose you to be part of ours!