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Customer Retentions Executive - Team Valley, Gateshead
Here at Vertu we have a great opportunity for a Customer Retentions Executive to join our centralised Customer Retentions team!
This is a unique opportunity to join our ever-growing business! Within this role you will be working 40 hours per week, Monday – Friday 9am - 6pm.
£22,000 basic salary with a realistic OTE of £38,000
Within this role you will be contacting our existing customers and maximise car renewal opportunities for our dealerships! You will be responsible for generating appointments both physical and virtual by following a structured contact strategy.
Your main objective is to retain our current customers by providing a first-class customer experience whilst also participating in sales campaigns and promotions that will boost sales penetration and always ensure data quality and FSA compliance.
Previous experience within the Motor Trade is preferred but not essential as full training will be delivered, this role requires tenacity, persistence and confidence to fully reach its potential.
Benefits
We are proud to be the Motor Retailer who invests more in our colleague's personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:
* 25 days holiday rising with length of service - plus bank holidays
Access to our online rewards platform giving you cash back and discounts for multiple retailers
* Preferential Service Rates
* Colleague Purchase Scheme
* Share Incentive Scheme
* Pension
* Enhanced Maternity and Paternity
If your application is successful, we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Business Development and Sales
* Industries
Motor Vehicle Manufacturing
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