Job Description
We're excited to be recruiting a Neighbourhood Officer in Liverpool on a temporary to permanent basis on behalf of a well-established housing association. This is a full-time position (37 hours per week) on a hybrid basis, Monday to Friday. We're seeking candidates with a strong background in housing management, with experience of dealing with cases of Anti-Social Behaviour and other tenancy breaches. You will require a driving licence with access to your own vehicle and valid business insurance.Your new role
* Responsible for delivering all aspects of housing and tenancy management within your patch, including mutual exchanges, accompanied viewings, tenancy audits/reviews, new tenant visits and attending evictions where required
* Identifying customers at risk of tenancy failure and undertaking an assessment of need/risk to implement positive interventions and signpost to external agencies as appropriate to support tenancy sustainment
* Triaging all ASB, hate crime and other tenancy breaches within your patch including preparing & serving notices where required, working in partnership with Enforcement Officers and external partners to ensure a joined up approach to tackling anti-social behaviour and ensuring community safety
* Supporting customers in arrears and liaising with Income Officers
* Encouraging tenant engagement and feedback, responding to general enquiries or complaints within agreed timescales
* Assisting with health & safety and compliance including arranging access for contractors, gas/electrical checks
What you'll need to succeed
* Strong background in housing/tenancy management with experience of managing own caseloads of anti-social behaviour and other tenancy breaches
* Strong understanding of housing and tenancy law & best practice, safeguarding and anti-social behaviour policies
* An understanding of Welfare Benefits, the ability to challenge non-compliance and working with customers who have low to medium level support needs
* Driving licence with access to own vehicle and business insurance
What you'll get in return
* Temp to perm opportunity
* Competitive salary
* Hybrid working
* Mileage reimbursement
* Excellent benefits and employee perks, training and development opportunities
What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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