At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.
Our Role
We have an exciting opportunity for a motivated and experienced Practice Director to join our friendly and supportive team at New Malden Vets. Working alongside two experienced Clinical Directors, you will play a key role in the day‑to‑day leadership and operational management of the practice, supporting a dedicated team of vets, nurses and clinical support staff to deliver exceptional patient and client care.
Located just a 10‑minute walk from the train station, New Malden Vets offers excellent transport links alongside a welcoming team culture and a varied, rewarding role within a well‑established practice.
How You’ll Make a Difference
As Practice Director, you will lead the non‑clinical operations of the practice, working closely with clinical leadership to ensure efficient day‑to‑day running, strong team performance, and an outstanding client experience.
You’ll be responsible for operational delivery, people management, and compliance, while supporting the practice to achieve its performance, quality, and service objectives. This role plays a key part in creating a positive culture and enabling clinical teams to deliver excellent care.
* Full time
* 40 hours per week
* Monda-Friday
* No weekends or bank holidays
You Might Be a Great Fit If...
You are an experienced people and operations manager with strong leadership capability. You’ll bring:
* Proven experience in a management role, ideally within healthcare, veterinary, or service‑led environments
* Strong people management skills, including performance management and team development
* Good operational and organisational capability, with the ability to manage competing priorities
* Experience handling complaints, change, and complex situations with confidence
* Strong communication and stakeholder management skills
How We’ll Support You
At IVC Evidensia, we’re committed to supporting you in a senior operational leadership role. When you join us, you’ll benefit from:
* A key leadership role with responsibility for operational performance and team culture
* Clear career pathways with progression opportunities into senior practice or regional leadership roles
* Ongoing learning and development to support leadership and professional growth
* A collaborative, values‑led culture focused on care, community, and continuous improvement
What We Offer Our Team
* 6.8 weeks' annual leave
* Enhanced family‑friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
* Healthcare Cash Plan
* Cycle to Work scheme
* Learning and development opportunities via the IVC Evidensia Academy
* Pension scheme
* Discounted staff pet care
* Access to discounts/cashback with hundreds of participating retailers
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world‑class learning resources.
Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Up to £45,000 DOE
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