Customer Services RepresentativeAbout the Opportunity
Job Type: Permanent
Application Deadline: 29 August 2025
Title: Customer Services Representative
Department: Client Services
Location: Kingswood, Surrey, UK
Salary: £25,700 plus bonus
Are you ready to make a real impact? Join Fidelity International as a Customer Service Representative at our thriving Kingswood Fields office in Surrey and help our customers solve problems no one else can.
Whether you're starting your career or taking the next step, you'll find an environment built for your success with expert training, ongoing support, and a strong sense of purpose.
About Fidelity International
With over 50 years' experience, Fidelity helps millions worldwide build better financial futures across 25+ locations. People are at the core of our business and we support each other and take pride in doing what's right.
Inside the Client Services team
Joining our Client Services contact centre team means bing part of a supportivemunity delivering expert client support. From day one, you'll receiveprehensive training including classroom, digital tools, and hands-on coaching to help you grow and succeed.
What you'll do:
Your role and responsibilities include:
1. Helping customers by handling queries with professionalism and empathy across multiple channels (primarily phone, with email and letters).
2. Explaining financial products clearly and guiding customers to helpful tools and information.
3. Taking ownership of each interaction, ensuring full resolution.
4. Logging and escalating any potential risks, fraud cases, or vulnerable situations.
5. Handlingplaints constructively, aiming for early resolution.
What you'll bring:
6. Experience in a customer service role, ideally in a corporate environment.
7. Excellent phone manner and verbalmunication skills.
8. An appetite to grow your expertise through continued learning.
9. Strong listening skills and a customer-first attitude.
10. A team-oriented approach and a genuine interest in helping others.
Why join us in Surrey?
Our Kingswood Fields site is set in the beautiful Surrey countryside and is our largest UK office. The campus features three buildings, extensive grounds, an on-site gym, on-site parking, free coach transfers from nearby train stations, and a fantastic restaurant and deli bar.
A role that offers real rewards:
We offer long-term career stability, a clear development path, and aprehensive benefits package including:
11. Pension contributions: 10% employer-funded plus up to 3% matched
12. Private Medical Insurance:prehensive cover for you and your family
13. Cycle to Work & TaxSaver tickets: save on yourmute
14. Free access to on-site gym & wellness support: prioritise your health
15. Enhanced parental & family leave: support when it matters most
16. 24/7 Employee Assistance Programme: confidential mental health and wellbeing services
17. Dynamic working options: hybrid flexibility for home and office balance
Your future starts here:
If you're ready to join apany that offers opportunity, growth, and purpose, we'd love to hear from you. Apply now. Job ID J45933