Department: Claims Management
Location: Home United Kingdom
Description
New Opportunity
Lead Subsidence Engineers & Technical Team – Driving Excellence in Insurance Solutions
Are you ready to take on a leadership role that blends technical expertise with strategic management? We’re looking for a dynamic professional to lead and inspire our Subsidence Engineers and Technical Team, delivering exceptional services for both domestic and commercial insurance claims.
In this pivotal role, you’ll ensure streamlined processes, compliance with SLAs, and outstanding customer experiences. Your responsibilities will include:
* Technical Leadership: Oversee complex insurance claims, guiding your team to deliver accurate assessments and effective solutions.
* On-Site Expertise: Occasionally support surveying services and visit damaged properties to evaluate technical and insurance requirements for reinstating buildings.
* Strategic Impact: Drive operational efficiency while maintaining the highest standards of professionalism and customer care.
What makes this role exciting?
* Flexibility: Work from home while maintaining a professional home office setup.
* Travel Opportunities: Explore different regions across the UK as you assess properties and collaborate with stakeholders.
* Company Support: Benefit from a company car and the tools you need to succeed (full UK driver’s license required).
* Collaboration: Attend local offices periodically to connect with colleagues and share insights.
If you’re passionate about combining technical know-how with leadership and want to make a real difference in resolving insurance claims, this is your chance to shine.
What will your day look like:
* Lead and develop a team of desk-based engineers and a technical field team.
* Attend client meetings and represent the company professionally.
* Drive performance to meet SLA targets and audit requirements.
* Provide training and technical guidance to internal teams and external surveyor networks.
* Production of management information on a monthly basis.
* Manage a portfolio of complex subsidence claims from inspect to resolution.
* Promote best practice and continuous improvement within the Subsidence Operations team.
* To understand, implement and comply with company procedures and policies, and actively promote the principle of treating customers fairly.
#INDUKI
Knowledge and Abilities:
* Educated to degree level in an appropriate discipline, e.g. Civil Engineering, Structural Engineering, Building Surveying, or similar.
* Enthusiastic
* Excellent communication skills and articulation
* Understanding and recognition of Customer Service and Quality
* Flexibility and adaptability
* The ability to work in a fast paced and changing environment
* Numeracy skills
* Reports and accountable to: Head of Subsidence and Surveying
* Liaison with: Directors, Associate Directors, Managers, Loss Adjusters, Support Staff, Clients, Customers, Suppliers as necessary
* The above information is not an exhaustive list and may change with the overall business objectives of the Company.
Benefits
Career & Purpose
* Davies Innovation Lab
* Leadership training programme
* Funding for professional qualifications
* Thrive at Davies; learning opportunities
Environmental & Social
* The Davies Foundation
* Local charity funding
* Pennies To Heaven
* Employee Resource Groups
* Employee volunteering programme
Financial Health
* Pension, 5% employee and 5% employer contribution
* My Choices at Davies provides; High Street discounts and Financial wellbeing hub
* Life assurance: x4
* Refer a Friend
* Cycle to Work Scheme
* Lease car salary sacrifice
* Davies Incentive Plan
* Enhanced maternity, paternity and adoption pay
Mental, Physical & Emotional Wellbeing
* Wellbeing centre; move, munch, money & mind focus
* Discounts with 100's of UK retailers
* EAP; 24/7 confidential helpline
* 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
* Flexible working
* Dress for your day
* Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
* Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan