Job Summary
NUPAS is expanding and seeks a Receptionist/Administrator/Health Care Support Worker to deliver high quality patient care across Greater London. The role requires travel to all clinics, one Saturday a month at the Kilburn clinic, and supports the patient pathway throughout the clinic.
Key Responsibilities
* Assist colleagues during sensitive examination and treatment of patients, promoting dignity and comfort.
* Chaperone procedures and recognise when patient condition deteriorates, escalating as required.
* Maintain a caring, professional, and cooperative environment with patients and colleagues.
* Undertake pregnancy tests, record results, and support clinical testing.
* Stock and maintain clinical and administrative areas, order and receive stock, and ensure infection prevention policies are adhered to.
* Respect confidentiality of information on and off duty, and record appropriate documentation.
* Provide theatre support and identify and escalat safeguarding concerns to senior colleagues.
* Support cleaning, restocking, and medication handling training, including safe COSHH practices and hazardous waste disposal.
* Carry out health and safety policies and maintain effective infection control procedures.
* Deliver a patient‑centred reception and administration service, including processing case notes, liaising with clinical staff, coordinating treatment pathways, facilitating prescriptions and legal documents.
* Handle remote administrator duties, referrals to NHS hospitals, and cashiering.
Qualifications
* Essential: Level 2 qualification (e.g. GCSE Grade A‑C, NVQ2) in a health‑related subject or business administration, and ability to meet the Care Certificate standards within 12 weeks of employment.
* Desirable: Care Certificate.
Person Specification
* Essential: Recent reception or general clerical work experience, recent healthcare assistant experience, ability to communicate clearly, understanding of the Data Protection Act, proficiency in Microsoft Office, positive attitude, and pro‑choice focus.
* Desirable: Care Certificate.
Job Details
* Pay: £16.19 an hour (28.5 hrs per week).
* Contract: Permanent.
* Pattern: Part‑time (3 days x 9.5 hrs per day).
* Locations: Bolingbroke Medical Centre, Lonsdale Medical Centre, Royal Arsenal Medical Centre, Kingston Primary Care Trust, Acorn Group Practice.
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