Guest Relations Executive London St Paul's Salary: ££15/hr per hour SERVICE CHARGE THE BRAND At F1® Arcade, we’ve completely revolutionised the traditional arcade by creating the first-ever Formula 1 entertainment and hospitality concept with socialising at its core for fans and non-fans alike. F1® Arcade venues provide an immersive, state-of-the-art F1® racing simulation experience, gamified for a mass audience, with ‘best in class’ hospitality and exceptional venue design, all under one roof - for the ultimate night out in the fast lane… Guest Relations Executive Role Description The Guest Relations Executive plays a key role in delivering an exceptional customer experience while supporting the smooth day-to-day operations of the business. This position requires strong organisational skills, attention to detail, and the ability to collaborate across multiple departments. Key Responsibilities * Oversee section allocations to enhance the guest experience, ensuring optimal capacity management without overstretching the team while maximising online availability. * Handle inbound phone calls and assist guests with enquiries in a professional and efficient manner. * Process and manage gift vouchers (Cadbury, F1 Arcade, Virgin Experiences, Buyagift) via relevant platforms (e.g. Toggle, Virgin Experiences), ensuring accurate reporting and coordination with Finance and Partnerships teams. * Conduct show-arounds for large groups, ensuring clear communication with Sales and Events teams to meet guest expectations. * Support Technical and Reception teams with booking adjustments, including blocking simulators and managing reservations through Collins. * Assist with operational duties including reception support and general office administration. * Manage and coordinate pre-orders, including weekly planning and daily checks for bookings within a 48-hour window. * Act as a key liaison between Sales and Marketing teams to ensure seamless collaboration. * Identify and escalate any website or pricing issues to relevant stakeholders. * Monitor and respond to all inbox communications, including Collins auto-confirmation messages. * Respond to online reviews across platforms such as Google, TripAdvisor, and feedback forms via Sentiment Search. * Compile and distribute weekly online feedback reports. * Coordinate and manage Watch Parties, including ticket creation and sales monitoring via Vivenu. * Maintain ongoing communication with the Sales team, providing updates on pre-orders, VIP guests, bookings, refunds, and system issues. * Support F1 Box operations, including handling calls, managing bookings, and assisting with large group reservations. What We Offer * 50% team discount on food and drinks at any time, for you and up to three guests * Complimentary off-peak racing for you and up to three guests * Paid volunteer days to support causes you care about * 24/7 access to our GP service * Health cash plan covering dental, physiotherapy, mental health, optical and more (up to £1,000) * Enhanced maternity and paternity pay * Paid bereavement leave * Access to a team discount platform, including gym memberships and retail offers * Financial wellbeing support platform * 28 days holiday entitlement, including bank holidays * Refer-a-friend bonus scheme We’re committed to creating a vibrant, dynamic environment where our team can thrive. If you’re passionate about hospitality, gaming, and delivering exceptional guest experiences — the race is on. Are you in?