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It support engineer job details | 2019

Corby
Bertelsmann
It support engineer
€60,000 - €80,000 a year
Posted: 16 June
Offer description

Salary: £30k

Location: Corby

Hours: Monday – Friday 40 hours per week

Are you a hands-on IT professional with a passion for providing outstanding support and maintaining robust IT systems? We’re looking for a proactive and experienced IT Support Engineer to join our team and play a key role in ensuring the continuous and efficient operation of our IT and communications systems.

Your Tasks

* Act as the first point of contact for IT support, addressing user queries related to system access, passwords, hardware/software, and general help desk issues via the ITSM tool.
* Build systems using standard Modern Workplace images and toolsets.
* Purchase, configure, and install hardware and IT consumables in a timely manner.
* Manage system and software licensing as well as telecommunication setup and maintenance.
* Ensure secure and correct setup of user accounts, directories, access rights, and network printing.
* Perform routine server maintenance and backups in line with company protocols.
* Maintain security compliance across company devices.
* Create and maintain IT documentation and standard operating procedures.
* Collaborate across departments to resolve technical issues and escalate bugs with third-party vendors.
* Deliver user training and support across the business.
* Drive process improvements and contribute to IT best practices.

Your Profile

* Proven experience in a similar IT support or systems administration role.
* Strong knowledge of Windows Server environments, including Active Directory (AD) and Group Policy (GPO).
* Experience with Modern Workplace environments and tools.
* Proficient in device management using Microsoft Intune and Defender for Endpoint/MDE.
* Excellent understanding of networking principles (TCP/IP, DNS, DHCP) and remote access services (VPNs, RDP).
* Solid knowledge of hardware: servers, PCs, printers.
* Working knowledge of Microsoft environments, including previous versions.
* Familiarity with SQL databases, Veeam backup systems, and IP-based phone systems.
* Strong troubleshooting skills and ability to communicate effectively both verbally and in writing.

We Offer

* 25 days annual leave plus 8 UK bank holidays with the option to purchase up to an additional 5 days
* Pension contribution
* A life assurance policy that pays out 4 x Salary
* Employee Assistance Programme that provides you with confidential support, information, and advice to help you
* Employee Discount Scheme through Treats
* Free car parking
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