Intelligence and Investigations Manager - IFB - Milton KeynesAbout IFBThe Insurance Fraud Bureau (IFB), is a not-for-profit company established in 2006 to lead the insurance industry's collective fight against insurance fraud. We act as a central hub for sharing insurance fraud data and intelligence, using our unique position at the heart of the industry and unrivalled access to data to detect and disrupt organised fraud networks.About the role Our Intelligence and Investigations Manager is a key member of the IFB, lead a high performing team of intelligence and investigation specialists in the provision of a first-class intelligence and investigation service to the UK insurance industry This role drives the development of innovative and cost-effective strategy and tactics that alert industry to fraud threats and enhance opportunities to disrupt organised insurance fraud. Key responsibilities Ensure the team delivers timely and accurate intelligence warnings as well as efficient and effective exploitation of opportunities to disrupt organised cross industry insurance fraud against agreed targets and SLAsLead the team in the management and development of a portfolio of assigned intelligence and investigation cases securing the most appropriate outcome for an intelligence case or confirmed IFB investigationsDrive engagement with disruption partners (law enforcement, regulators etc.) to encourage partner agency commitment to IFB’s targets of disruptionEnsure the team are managing member expectations through early agreement of clear objectives and milestones for each investigation with regular personal engagement as and when appropriateWork with colleagues to develop innovative and cost-effective tactics to develop intelligence and investigate cross industry organised insurance fraud networksDelivery of presentations to members and external stakeholders/partners on specific cases and current trends at workshops and forumsUtilising MI to support awareness of operational workflow, lifecycles and key performance indicatorsSupport the Head of Intelligence, Investigations & Data Services in leading projects to drive the delivery of the IFB strategyAct as an official spokesperson for IFB to support prevention and media campaignsSupport the development of existing and enhanced IFB systems and processesEnsure team are committed to their own personal developmentManaging the processing of information, including dissemination of information to IFB members and partners in line with relevant legislation and best practice guidance, such as ISO27001Demonstrate role model behaviours, especially relating to the IFB Principles Skills and experienceAn experienced background in intelligence or investigative practice (preferably from Insurance, law enforcement, regulation or other or financial services business)A clear understanding of the UK insurance industry fraud landscape/threats and the current Industry and Government counter fraud strategies to combat these fraud threatsGood Knowledge of the insurance sector and what future insurance fraud threats the industry is facingA demonstrable understanding of best practice regarding intelligence management, including the National Intelligence Model (NIM) and human intelligence sourcesA demonstrable understanding of the principles of investigation used in the combatting of fraud or other financial crimeExperience in a comparable management or leadership role, including performance management, managing workflow, mentoring staff and quality control making roleExperience of successfully managing expectations and providing support to a variety of internal and external stakeholders and customersExperience of producing high quality fraud intelligence / investigation briefingsDemonstrable track record of problem solving through enquiry and analysis and in preparing evidence packages for presentation to law enforcementHigh degree of IT competency to include use of Word, Excel, PowerPoint, email and the internetIn depth knowledge of Open Source Intelligence desktop investigation techniques and use of on lines toolsEvidence of adapting analytical and/or investigative skills to changing roles, environments, etc.Familiarity with analytics systems and associated process needed to identify suspect patterns of activity in large data clustersFamiliarity with the relevant processes and data requirements of external disruption partners (law enforcement, regulators etc.) including the preparation of criminal or civil evidence packagesAn understanding of the principles of insurance and the regulatory framework applicable to the insurance industryHighly developed and confident presentation skillsA commitment to actively improve own knowledge and skills, taking responsibility for own personal developmentProfessional in appearance, delivery and approachDesirableExperience leading fraud teams within the insurance industry, with knowledge of fraud detection, investigation processes, and regulatory complianceMedia trained and spoke person experience of radio, television and written press interviews Salary £56,000 per annum Grade 12 IT kit supplied to you£320 (before tax) start up allowanceHybrid working (2 days in the office per week) from our Milton Keynes or London officeOther Benefits include: Contributory Group Stakeholder Personal pension scheme Life Assurance Employee Incentive Scheme 25 days holiday (plus public holidays) Holiday purchase scheme Sports and Social Club24/7 Employee Assistance Programme Free access to online tools to support mental and physical health Enhanced maternity, paternity and adoption leave 1 volunteer day each year and charity matched funding schemeWe believe in a workplace where everyone can be themselves. Through our different ideas, personalities and experiences, we redefine what is possible every day. And regardless of your colour, age, race, gender, sexual orientation or anything else you consider yourself to be, there is a place for you at IFB. A place where you can bring your best self to work every day.So, if you think big, love a challenge and want to make a difference to people’s lives, we want to hear from you