Team Administrator (Adult CMHT)
NHS AfC: Band 3
Main area Team Administrator Grade NHS AfC: Band 3 Contract Permanent Hours Part time - hours per week (Monday-Friday; 9am-5pm, days to be agreed) Job ref -ACC-1--A Site Bayheath House Town Chesterfield Salary £, - £, per annum, pro rata Salary period Yearly Closing //6 :
Want to make a real difference and have a truly rewarding career? Join 'Team Derbyshire Healthcare' and become part of a talented, compassionate and enthusiastic workforce committed to a vision of ‘making a positive difference in people's lives’.
We’ve been rated ‘good’ overall by the CQC, with some outstanding services. The CQC commented at our most recent inspection on how our colleagues “treated patients with compassion and kindness” and “felt positive and proud about working for the trust.
We are passionate about making equality, diversity and inclusion part of our DNA. We take pride in our “People First Culture” which creates a workplace where everyone feels a genuine sense of belonging, difference is celebrated, and people are comfortable to bring their whole selves to work. We value the richness that comes from having colleagues that are fully representative of the local community. We welcome people who identify as Black, Asian or from a Minority Ethnic background, protected characteristics, and with all backgrounds and experiences.
Job overview
We have a fantastic opportunity for a part time team Administrator within the busy and exciting Early Intervention team in Chesterfield.
We are looking for a Team Administrator to support our wider team of clinicians and ensure the general, smooth running of our team admin function.
Main duties of the job
The role of Team Administrator is a challenging and varied post, supporting the day to day running of the Early intervention mental Health Team.
Responsibilities include answering 'phone calls, which could be from patients, staff members, care homes, social care or community organisations, amongst others.
'Phone calls must be triaged and passed on to the appropriate person, whilst also supporting the caller, who may be distressed or frustrated.
Use of the Patient Record is key to the role, where referrals are inputted, paperwork is uploaded, or patients are discharged from caseload. You will also be responsible for inputting patient information, writing letters and supporting with waiting list management.
The Team Administrator also supports within many clinical and operational meetings, such as multi-disciplinary meetings, business meetings and/or profession-specific meetings.
As the Team Administrator, there are also responsibilities for the prioritisation and delegation of tasks, as well as supervision of other administration colleagues.
The job also requires data collection and production, compiling reports where necessary for management information, supporting both the team and the Trust, in ensuring we are meeting our population needs.
Working for our organisation
Join 'Team Derbyshire Healthcare' and become part of a talented, compassionate and enthusiastic workforce committed to a vision of ‘making a positive difference in people's lives’.
CQC rated us as 'GOOD’ overall, commenting on how our colleagues “treated patients with compassion and kindness” and “felt positive and proud about working for the trust.”
Benefits include:
1. Commitment to flexible working where this is possible
2. days annual leave/year plus bank holidays, increasing to days after 5 years & days after years’ service
3. Yearly appraisal and commitment to ongoing training
4. Generous NHS pension scheme
5. Good maternity, paternity and adoption benefits
6. Health service discounts and online benefits
7. Incremental pay progression
8. Free confidential employee assistance programme /7
9. Access to our LGBT+ network, BAME Network and Christian Network
10. Health and wellbeing opportunities
11. Structured learning and development opportunities
Detailed job description and main responsibilities
Please review the Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.
Person specification
Qualifications
Essential criteria
12. Word Processing/Typing qualifications or demonstrable skills and experience
Desirable criteria
13. IT qualification/demonstrable experience
14. Worked in NHS administration previously
Skills
Essential criteria
15. Good standard of spelling and grammatical accuracy
16. Excellent written and verbal communication skills
17. Excellent organisational skills
18. Ability to work as part of a team
19. Ability to prioritise and work to the required standards within defined time limits
20. Ability to work on own initiative with minimum supervision
21. Note/minute taking abilities and experience
Desirable criteria
22. Ability to audio type
Knowledge/Experience
Essential criteria
23. Experience using Microsoft computer packages
24. Previous clerical/administration experience
25. Excellent customer care skills
26. Experience of dealing with telephone enquiries
27. Willingness to undertake a wide range of administrative duties
Desirable criteria
28. Use of clinical software/packages
29. Ability to prioritise administration duties and delegate to meet team needs
30. Experience of facilitating supervision with colleagues
Further details / informal visits contact
NameRyan WarwoodJob titleService ManagerEmail number
If you have problems applying, contact
Address Recruitment Team
Telephone option 1, option 1 (please note, my normal working days are Mon-Thu)