Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint - we've got huge goals.
Unbelievable partner support is at the heart of Via's mission, and we're looking for people who are eager to start their careers with a fast-paced, mission-driven tech company. As a Product Support and Operations Specialist, you'll play a key role in supporting our partners (cities, operators, etc.) who power transportation networks using our technology. This role is a perfect opportunity for early-career professionals to gain cross-functional experience, build technical expertise, and make a real-world impact from day one.
What You'll Do:
Learn fast: You'll receive hands-on training and mentorship from experienced team members to get you up to speed on our tools, workflows, and industry context. You'll become an expert on Via!
Prioritize operational issues and provide technical, specific, and strategic responses in an efficient manner
Provide outstanding support to Via's partners through fast, high quality ticket resolution, enhancing their experience with our platform
Work cross-functionally with teams in Product, Engineering, Operations and Partner Success teams
Foster close relationships with partners to become their trusted advisor and internal champion; familiarize yourself with their realities, common pain points and ways to advise them to constantly improve our deployment results
Identify product and process improvement opportunities by acting as a bridge between partners and technical product teams, helping to prioritize product improvement measures and product scalability initiatives
Minimum of 1-2 years of work experience, including internships. We welcome recent grads, as well as early-career professionals looking to grow in a fast-paced, mission-driven environment.
Effective at managing multiple tasks simultaneously and comfortable taking on responsibility
Meticulous and vigilant, with a high level of attention to detail
Outstanding process-orientation, analytical, and organization skills
Problem solver and entrepreneurial; you don't accept the status quo and are always looking for creative solutions
Excellent communicator with a knack for always finding the right tone
Bachelor's Degree
Fluency in additional languages (ie German, French, Italian, Dutch, Portuguese, Spanish, or Japanese) is a plus
Previous experience in a technical support role is a plus
We're Via, and we build technology that changes the way the world moves. We're driven by a simple mission: to create modern and efficient public transportation systems that provide far greater access to jobs, healthcare, and education. With our best in class suite of products, we make transit thrive.
Our teams of world-class engineers, data-scientists, product managers, operations specialists, marketers, transit experts and more bring cutting-edge AI-powered software and innovative technology-enabled operations to our partners across the globe. Founded in 2012, Via builds solutions to digitize, automate, and enable data-driven decision making for entire transportation networks; fixed-route buses, microtransit, paratransit, school buses, autonomous vehicles, and more.
If you're excited to be at the forefront of modernizing the future of transportation, are up for solving tough problems, and willing to become/already are a transit nerd, we are the place for you. Even if your past experience doesn't align perfectly with every qualification in the job description for this role, we encourage you to apply. You may be just the right candidate for this or other opportunities.
Joining a global employer with over 700 mobility deployments in 35+ countries
Becoming part of a company that was awarded for its commitment to social good
Competitive compensation including stock options
A hybrid working model and a spacious office near Chancery Lane, where you can enjoy weekly team lunches
Comprehensive benefits package, including generous paid parental leave, and health scheme offered through AXA
Partnership with YellowNest, a salary exchange benefit that helps reduce childcare fees for working parents
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