Job description
Overview
We have a fantastic opportunity available to become part of our fantastic Retail Support Team. The team is currently made up of 10 staff, who work closely together alongside the Head of Retail & the Retail Sales Director, in a fast-paced environment, working to tight deadlines.
Role Summary
The purpose of this role is to assist with the day-to-day operations of the Retail Sales division, providing effective support and advice and assisting the regional sales managers to drive sales to ensure overall profitability is maximised. This role will see you motivating the sales teams to ensure they remain focussed as well as liaising with a variety of Head Office departments in an attempt to resolve queries.
Main Responsibilities
Provide telephone and online support to the retail branches. You will be responsible for your own group of branches and will liaise with branch managers and regional sales managers to help achieve targets across all key performance indicators. You will provide a support service for regional sales managers ensuring you’re your branches reach their full potential. You should be proactive and forward thinking whilst delivering exceptional customer service at all times
In addition to the above you will create and load communications onto The Hub as well as general admin duties.
Qualifications & Experience
Experience of dealing with customers, either internal or external
1. Deliver exceptional customer service to all people, including Retail & Head Office staff at all levels
2. Excellent organisation and time management skills, working to tight deadlines
3. Computer and administration skills including Word and Excel
4. Able to motivate your team of branches to achieve their potential
5. Confidence to question and challenge performance with the ability to coach colleagues to improve.
6. Excellent attention to detail and high levels of accuracy
7. Ability to handle complaints and complex situations
8. Strong technical skills with the ability to quickly learn and adapt to new systems and tools.
9. Solid technical knowledge and confidence in picking up new systems and tools.
10. Technically capable with the ability to learn and adapt to new systems quickly.
11. Enthusiastic and proactive approach to working as part of a team, from Apprentice to Director level
12. Excellent verbal and written communication skills
13. Ability to liaise with staff at all levels including Senior Managers & Directors
14. Effective motivational skills and the ability to remain positive and professional at all times
15. Commitment to contribute to the growth of the business and the development of the team
16. Ensure that the Hays Travel values are demonstrated at all times and that others follow this standard
Desirable
17. Worked within a travel sales environment
18. An understanding of retail sales and in-house product targets
19. Willingness to study towards qualifications appropriate to role
20. Has worked within teams based at various locations
To undertake any other duties that fall into the job criteria
To conform with all company policies and procedures including Health & Safety
To treat all employees, customers and suppliers with dignity and respect
This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved
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