Job Description
Are you passionate about delivering exceptional customer experiences in a fast-paced, tech-driven environment? In this vital role, you will be the primary point of contact for customers during data transfer and implementation projects, ensuring seamless coordination, clear communication, and successful outcomes. This is a fantastic opportunity to combine your people skills, organisational expertise, and project coordination abilities to make a real impact on our customer success journey.
What You’ll Do
* Serve as the main liaison for customers throughout Professional Services projects, from initiation through delivery.
* Manage and issue order forms, ensuring accurate documentation and tracking of all project elements.
* Keep CRM (HubSpot) and ERP systems up to date with project progress and details.
* Coordinate and schedule meetings between clients, technical engineers, and project managers.
* Ensure key deadlines and milestones are met through diligent project admin and communication.
* Support customers during testing phases, offering clear guidance and handling any issues or escalations.
* Maintain and share all project documentation to keep stakeholders informed.
* Build strong, ongoing relationships with customers to foster satisfaction and identify future opportunities.
* Collaborate with cross-functional teams, including Product, Support, Accounts, and Marketing, to ensure seamless delivery and feedback.
* Contribute to process improvement initiatives within the Professional Services function.
* Champion a customer-first mindset throughout all aspects of project delivery.
What You’ll Bring
* Proven experience in a customer-facing role, ideally within Professional Services or a SaaS/software environment.
* Strong communication skills, both written and verbal, and confidence working with technical and non-technical stakeholders.
* Exceptional organisation and attention to detail, with the ability to juggle multiple priorities.
* Familiarity with CRM and ERP tools (HubSpot experience a plus).
* A proactive, problem-solving approach with a focus on delivering value and exceeding expectations.
* Experience coordinating cross-functional teams and maintaining clear documentation throughout projects.
* Customer support experience, particularly in guiding users through testing and troubleshooting phases.
* Bonus if you have experience in data transfer or software implementation projects, basic project management skills, or exposure to the care/health industries.
What We Offer
* A base salary of £30,000 - £33,000 and bonus depending on experience
* Modern town centre offices in Guildford, with opportunity for ad hoc home working
* 25 days holiday
* Contributory pension scheme
* Additional perks including; cycle to work scheme, staff discounts portal and Employee Assistance Programme
At Person Centred Software, we’re leading the digital revolution in social care. Our technology is reshaping an industry that impacts millions—driving efficiency, improving outcomes, and setting new standards. Every day, your work will help modernise and future-proof social care.
Tech That Transforms –automation, real-time data—our solutions are redefining how social care operates
Join the Market Leader – Trusted by thousands, we set the benchmark for digital transformation in social care
Drive Meaningful Innovation – Work at the forefront of a sector ready for change, where your skills fuel real-world impact
Challenge Yourself, Make a Difference – If you love tech and solving big challenges, we want to hear from you
Work with the Best – Join a team of top-tier professionals passionate about using technology to drive change
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