VANRATH are delighted to be assisting a Major Digital Print Company with the Recruitment of Customer Success Manager to join their growing and dynamic team based in Belfast. Focused on empathy, customer experience, and communication style Job Title: Customer Experience Champion Location: Dargan Crescent Job Type: Full-time About the Role: We're on the lookout for a customer-first, relationship-driven Online Customer Success Manager to become a vital part of our growing Customer Service team. Your mission will be to build trust and deliver tailored support to our corporate and business clients - ensuring they feel heard, supported, and valued at every stage of their journey. You'll play a central role in onboarding new clients, supporting existing ones, and rekindling relationships with past customers. Your empathetic, proactive approach will drive long-term success and satisfaction. What You'll Do: Deliver world-class service across phone, email, and live chat Proactively build and nurture strong client relationships Support new customers through a friendly and effective onboarding process Act as the voice of the customer internally, driving product and service improvements Identify opportunities to re-engage or retain clients through personalized outreach Keep systems and CRM records accurate and up to date What You'll Bring: 2 years in a customer-facing or customer success role A strong, empathetic communicator - both written and verbal Proven experience working with business or B2B clients Comfortable juggling multiple conversations and priorities Naturally collaborative, team-oriented attitude Print industry knowledge is a bonus, not a must Why Join Us? Competitive salary bonuses Flexible working hours and supportive team culture Real ownership of client relationships For more information on this role please reach out to Phil Doherty @ VANRATH for a confidential chat. Skills: support customer service account handling customer service Benefits: Individual Company Bonus