Here at Virgin Media O2, we are looking for a Technical Account Manager - Android to join our dynamic Commercial team orchestrate the technical performance, quality and delivery of devices from assigned OEMs or technology partners. This role combines technical product ownership, analytical insight, and partner stakeholder management, with increasing accountability for commercial and customer impact. You will have deep market expertise of major technological trends, risks, innovation and development. You will collaborate closely with Network, Commercial and Operations teams and act as the primary technical interface between VMO2 and device partners, owning in‑life performance, issue resolution, technology innovation, readiness and continuous improvement. You will translate device performance insights into clear actions, escalations and recommendations, while ensuring partners are held accountable to agreed standards. You will work closely with commercial, channel, finance, supply chain, procurement, networks, product teams and senior and executive leaders and their counterparts in our partner organisations to play a pivotal role in delivering on our ambitions making us the UK's network of choice for customers. Come armed with a passion for devices, the ability to moonshot technology innovation, leveraging your technical and commercial expertise to deliver results. This role offers a unique opportunity to join a team of forward‑thinking innovators who are determined to reshape the way our company serves its customers. We're not just rethinking products and services—we're challenging legacy ways of working and driving a culture of "get stuff done." Our mission is to develop new offerings to the evolving needs of our customers.
Accessible, inclusive and equitable for all Virgin Media O2 is an equal opportunities employer and we’re working hard to remove bias and barriers for our people and candidates. We support and encourage you to be your authentic self throughout your application journey with us.
Responsibilities
* Act as the primary technical owner for assigned OEMs or device partners, accountable for device performance, quality and in‑life outcomes.
* Manage device testing, certification and launch readiness for partner devices, ensuring compliance with network, security and quality standards.
* Oversee device performance in‑life, monitoring KPIs such as call success, data throughput, stability and customer‑impacting issues.
* Own technical issue management with partners, driving root‑cause analysis, remediation plans and timely resolution of defects or incidents.
* Coordinate device‑network integration activities, working with RAN, core and service teams to enable features and resolve compatibility issues.
* Support software and firmware governance, including validation of OS updates, security patches and OEM releases for assigned devices.
* Contribute to technology trials and innovation initiatives, supporting pilots, early device introductions and adoption of new standards or capabilities.
Qualifications
* Experience in device technology, technical account management or engineering within telecommunications or a closely related connected‑device environment, with clear accountability for end‑to‑end device technology introductions and performance.
* Strong technical understanding of devices, software/firmware and network capabilities, sufficient to challenge OEMs and internal technical teams.
* Hands‑on experience working with OEMs or external technology partners, driving technology innovation whilst holding them accountable for quality and performance outcomes.
* Ability to analyse technical performance data and translate insight into clear actions, priorities and risk management, articulating threats and opportunities for the P&L.
* Strong coordination and stakeholder management skills, working effectively with Network, Product, Commercial and Operations teams to deliver multiple complex projects and new technology introductions; a passion for
#J-18808-Ljbffr