The Client Payments & Fees team is based across the Northwich and London offices of TrinityBridge, and are responsible for a range of administrative and process driven activity including, but not limited to, the timely and accurate processing of cash movements in and out of client accounts (including investment instructions),internal transfers/switches, in addition to the processing of initial and ongoing fees.
Direct client contact is required from a verification and validation perspective for some of the business processes.
The team undertake activity utilising the suite of TrinityBridge computer systems provided by our software provider, IRESS, including XPLAN, PULSE, FUSION and SYMPHONY.
RESPONSIBILITIES
* Undertake all relevant payment processing (both in and out) activity and ongoing fee processing and monitoring relating to new and existing TrinityBridge clients, on the Fusion, PULSE and Symphony systems, within agreed SLAs
* Undertake client contact for various elements of the client withdrawal process and for verifying Source of Funds for incoming payments.
* Accurate and timely processing and matching of payments in, covering regular and ad hoc events, including initial fee processing and CITS Administration fees, utilising both the Fusion and PULSE systems, for all client types. Direct client contact required to validate Source of Funds.
* Accurate and timely processing of payments out, for all client types including direct client contact to verify/validate instructions and to ensure all applicable documentation is received and meets TrinityBridge requirements
* Accurate and timely processing of Internal Transfers and Switches on the Pulse, Symphony and Fusion systems
* Accurate and timely processing of ongoing fee postings, for all client types, on a monthly, quarterly and 6 monthly basis
* Setting up of Direct Debt instructions for new clients in accordance with the Direct Debit Guarantee
* Accurate and timely updating of workflow tasks and processes with applicable case details and progress on relevant systems
* Accurate and timely setting up of new fee scales, with associated ongoing monitoring and oversight
* Processing of bulk disinvestment activity for a range of bulk processes.
* Involvement in regular checking, monitoring and verification of data.
* Close liaison with other departments, to ensure all business processes run smoothly and effectively
* Assistance in recording and collating departmental statistics on a daily and monthly basis, where appropriate
* Adherence to and updating of, all departmental procedures
* Participation in the Appraisal and Development Scheme
* To inform Line Manager of areas of concern and issues that may arise
* Demonstrate the Firm’s Business Principles (Client, Excellence, People & Integrity)
Regulatory responsibilities ¦ Compliance/T&C
* Ability to demonstrate an understanding of the regulatory framework relevant to the role, whilst practising effective risk management taking account of outcomes for clients.
* Understand, follow and demonstrate compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business. Follow principles and rules of the Financial Conduct Authority (FCA) and the internal requirements set out in the Compliance Manual, local and Group Compliance and Risk policies.
WE WOULD LOVE TO HEAR FROM YOU IF:
* Previous Financial Services experience, specifically in a Wealth Management business, would be a key advantage, as would experience in working with investment products, wrappers and ‘platforms’
* High levels of accuracy and attention to detail
* Ability to work quickly and accurately within very tight deadlines, and prioritise effectively
* Good team player with the ability to work on own initiative and willing to respond to varying requests
* Flexibility and availability to work overtime during peak workload periods
* Excellent communication skills (written and verbal)
* Previous data entry and paperwork checking experience desirable.
* Previous customer/client service experience would be an advantage.
At TrinityBridge we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.
We appreciate that from time to time, recruitment agencies will have speculative CVs that they may wish to submit to our Talent Acquisition team in relation to a specific role.
To avoid any ambiguity around fees, please note thatspeculative CVs received by TrinityBridge, that have not been authorised in advance, by us, will be ineligible for an agency fee. Thank you.
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The Company
At TrinityBridge we are all connected by our mission to be the best place in the UK for wealth professionals and their clients.
We believe that everyone should think ahead, have a financial plan and invest wisely. Our clients are professionals, business owners, individuals, charities, families, and employers, who rely on our clear financial advice and investment management services to preserve and grow their long-term savings and investments.
We are a team of about 900 people based in 15 offices across the UK. Our geographic footprint means we can combine a local approach with face-to-face services to enable strong, long-term relationships with our clients.
Sustainability is fundamental to our purpose, and we have a responsibility to help address the social, economic and environmental challenges facing our business, colleagues and clients. We strive to do the right thing and are dedicated to helping the charities that matter most to our people.
We offer a wide range of inclusive benefits that provides our people with all the support they need to find a healthy balance in all aspects of their lives. We also invest in the growth of our people providing a sense of belonging and team spirit and the ability to thrive.
We recruit people from all backgrounds and are open to discussing all types of flexible working options, helping our people to balance work and home life and make practical choices for wellbeing while delivering impact where it matters, all of which contributes to our exceptional client experience.
We are committed to ensuring our recruitment process is accessible to everyone. We make adjustments for people who have a disability or long-term condition so, if you need a job description or application form in an alternative format, or would like to discuss the recruitment process with us, please get in touch atTalentAcquisition@trinitybridge.com .
The Benefits
Private medical
Discounted health checks
Cycle to work scheme
Purchase additional holiday
As an employer, TrinityBridge is committed to equality and valuing diversity within its workforce. We provide equality of opportunity and will aim to ensure that no employee’s or candidates are subject to discrimination on grounds of any characteristics including but not withstanding gender, gender identity, marital status, sexual orientation, race, colour, nationality, religion, age, disability, working pattern, caring responsibilities, political beliefs.
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