Job Description: Barista & Front Desk Assistant
Location: Kensington, London
Hours: 25–30 hours per week (Monday to Friday)
About Us
The Matcha Lab is a specialty matcha brand dedicated to serving high-quality drinks and creating a calming, stylish café experience. We operate within Big City Dog, a unique dog café and shop in Kensington that also offers grooming services. This dual role is perfect for someone who thrives in a lively, community-focused environment and enjoys multitasking.
Role Overview
We are looking for a friendly and reliable Barista & Front Desk Assistant. The primary responsibility is as a barista for The Matcha Lab, preparing and serving matcha drinks with care and consistency. You will also support the front desk of Big City Dog, handling the till, welcoming customers, and redirecting them to the grooming team when needed.
Key Responsibilities
* Barista Duties (primary focus):
* Prepare and serve a variety of matcha drinks and other beverages to a high standard.
* Maintain cleanliness and organization of the barista station and café area.
* Provide excellent customer service, creating a welcoming atmosphere for all visitors.
* Front Desk / Retail Duties:
* Operate the till for both The Matcha Lab and Big City Dog transactions.
* Greet and assist customers on arrival.
* Redirect grooming clients to the grooming team and ensure smooth handovers.
* Support with retail sales, stock checks, and maintaining a tidy shop floor.
Requirements
* Previous barista or café experience preferred (but training will be provided).
* Strong customer service and communication skills.
* Friendly, approachable, and able to multitask in a busy environment.
* Comfortable around dogs (a must for working at Big City Dog).
* Reliable and punctual, with good attention to detail.
Hours & Pay
* 25–30 hours per week, Monday to Friday.
* Staff discounts on drinks and retail products.
Job Types: Part-time, Permanent
Pay: £12.21-£12.50 per hour
Expected hours: 25 per week
Work Location: In person