Are you experienced in both customer service and sales, with a background in selling products into the trade industry (or similar)?
We have an opportunity available for a driven individual to join a well-established manufacturer as the key link between loyal customers and the business—offering technical product support, managing enquiries, and driving sales growth.
Why You’ll Love This Role:
* Varied & Engaging - Mix of customer service, sales support, admin & technical learning
* Friendly Office Environment - Small, supportive team next to the factory
* Established Company - Stable, growing business with long-serving staff
What You’ll Be Doing:
Sales & Customer Support
* Handle incoming calls/emails from trade customers
* Provide expert advice on product options and applications
* Manage orders, invoices, and payments
* Identify upselling opportunities and nurture customer relationships
* Call previous customers and maintain relationships
Office & Admin Duties
* Schedule meetings and coordinate logistics
* Manage day-to-day office operations and correspondence
Product & Technical Knowledge
* Learn the company’s product range and manufacturing process
* Use this knowledge to provide confident, informed support
What We’re Looking For:
* Experience in both customer service and sales, ideally in a manufacturing, trade or construction environment (i.e. Contractors, Wholesalers, Builders, Installers, Distributors or Merchants
* Strong communicator - professional, helpful, and clear
* Organised and able to multitask in a fast-paced role
* Proficient in Microsoft Office (Word, Outlook, etc.)
* Approachable, reliable, and driven to provide top-level support
* Able to commute daily to Harlow
Job Details:
* Hours: Monday to Thursday, 8:00am-5:00pm Friday 8:00-4.30pm
* Annual leave: 22 days annual leave plus bank holidays
* Location: Office-based with parking on site
* Salary: Competitive, based on experience, pitched between 30-35k but flexible. OTE option to be discussed