Job Description
IT Helpdesk Technician - 2nd Line I am seeking a 2nd Line Helpdesk Technician to be based in Wiltshere while working occaisionaly at different offices in the South West.The right 2nd line Helpdesk Technician will be a part of the IT team, working with staff and customers over multiple offices covering all IT support issues including hardware and software while also analysing IT software trends feeding back to the Head of IT to help execute the company's goals and vision.Benefits of this role include:25 days holiday + bank holidaysBirthday offAdditional days discretionaryDeath in serviceMedicashSocialsKey ResponsibilitiesProviding second-line support and resolving day-to-day technical issues across hardware, software, and user access.Managing user onboarding and offboardingInstalling, configuring, and maintaining IT equipment Liaising with end-users to identify and address technical problems quickly and effectively.Responding promptly to system outages and IT incidents to minimise disruption.Escalating complex issues where necessary.Replacing or repairing equipment IT ProjectsSkills and ExperienceHelpdesk support/IT support experiencePhones and Tablet supportNetworking (DNS & DHCP, TCP/IP)Remote Support365Azu...