Salary: £55,000 - 55,000 per year Requirements: Proven experience delivering business or operational change programmes Experience applying structured change methodologies such as ADKAR / Prosci Exposure to Agile delivery frameworks (Scrum / Kanban) Experience working with tools such as Jira Strong stakeholder management and communication skills across multiple business levels Ability to translate strategic goals into practical operational improvements Experience driving adoption of new processes, systems or ways of working Strong analytical and problem-solving skills Responsibilities: Leading end-to-end change management activities for complex operational transformation initiatives Developing and executing structured change strategies and adoption plans Partnering with project teams and senior stakeholders to drive successful change outcomes Supporting teams through organisational change by delivering clear communication, training and engagement strategies Embedding agile ways of working and supporting delivery teams using frameworks such as Scrum or Kanban Measuring change adoption and success through defined KPIs and metrics Identifying opportunities for operational improvement and workflow optimisation Coaching internal teams and stakeholders on change management best practice Ensuring initiatives align with broader strategic, operational and commercial objectives Technologies: JIRA Kanban C++ Embedded More: We are a leading international technology services organization seeking a Client Operations Change & Improvement Lead to drive operational transformation across our EMEA business. This role offers a unique opportunity to influence large-scale operational transformation within a global, fast-growing environment. We provide a hybrid working model with a competitive salary and benefits package, alongside the excitement of working collaboratively across UK and EMEA teams. last updated 11 week of 2026