Customer Support Advisor (Inbound Calls)
Location: Leeds, West Yorkshire
Job Type: Full-Time
Salary: £25,000 - £30,000 per year + bonus
About the Role
We’re looking for a friendly, confident Customer Support Advisor to join our team and handle inbound customer calls. This role is ideal for someone who enjoys speaking with people, solving problems, and delivering a great customer experience over the phone.
You’ll be the first point of contact for customers calling with enquiries, requests, and general support needs, ensuring every caller feels listened to and looked after.
Key Responsibilities
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Answering inbound customer calls in a professional and helpful manner
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Handling enquiries, resolving issues, and providing accurate information
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Updating customer records and notes on our system
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Escalating more complex issues to the relevant team when needed
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Following company procedures to ensure consistent service
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Delivering an excellent customer experience on every call
What We’re Looking For
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Strong communication skills and a friendly telephone manner
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Previous customer service or call-handling experience (preferred but not essential)
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Ability to stay calm under pressure and handle busy periods
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Good attention to detail and confident computer skills
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Reliable, punctual, and professional attitude
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A team player who enjoys helping others
What We Offer
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Competitive pay and a stable role with long-term opportunities
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Full training and ongoing support
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Friendly and supportive working environment
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Opportunities for progression within the business
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Regular working hours (details can be discussed at the interview)
Apply to this Customer Support Advisor position:
1.
For a confidential conversation, call (phone number removed) (Monday - Friday)
2.
Ping us your CV by email
Marmon Lift Recruitment is passionate about understanding what is truly important about your next move before entering an application or interview process