Role Purpose
To be accountable for all aspects of day‑to‑day management of the property, including health, safety, environmental and financial governance whilst promoting the CBRE brand and profile and developing effective client/Brand Partner working relationships.
Key Responsibilities
* Liaise with the Centre Director to maintain high visibility with clients and key stakeholders, and enhance the property's position through the creation of an appropriate improvement plan that includes suppliers.
* Support drafting, managing, and reporting of the service charge budget and expenditure in accordance with set timescales.
* Assist the Centre Director to identify and highlight all aspects of capital expenditure to asset services colleagues before service charge budgets are set.
* Develop successful working relationships with key stakeholders, providing support and guidance where relevant.
* Conduct regular occupier meetings on site in conjunction with the Centre Management Team.
* Build and maintain relationships with colleagues and the asset services team to support the achievement of commercial targets.
* Identify and generate new business opportunities within the property to improve commercial performance.
* Liaise with local community stakeholders to assess the impact of local activities on day‑to‑day operations and promote the property’s profile.
* Produce regular operational reports as directed by the Centre Director when required.
* Ensure adherence to the Company’s Procurement Policy at all times to enable quality and best value.
* Manage key contract relationships, ensuring best‑in‑class service delivery on the property.
* Manage all aspects of utilities: send meter readings timely, allocate and pay invoices correctly, and resolve queries.
Quality Control
* Conduct regular property inspections and action observations within appropriate timescales.
* Liaise with stakeholders and manage service suppliers to ensure contract delivery, including planned and reactive works.
* Partner with the Centre Management Team and third‑party providers to meet client KPI targets on time.
* Adopt and share best‑practice standards across the region to align properties with company standards.
* Assist with operational transition of Brand Partners in and out of the property.
* Respond to maintenance/technical assistance requests in person, by telephone, and electronically from Brand Partners.
Compliance
* Control all property activities, report and act in accordance with site rules and lease agreements.
* Compile and maintain property records—asset register, plans, plant testing, etc.—and complete required actions timely.
* Ensure full compliance with all Health, Safety, and Environmental policies, and maintain relevant records (eLogbooks, Meridian, Deepki, Claimable).
* Ensure contracts or purchase orders are in place, monitored, and reviewed quarterly.
* Support the Centre Director to maintain a Crisis Management Plan that is tested and reviewed annually.
* Liaise with local authorities and statutory bodies as appropriate.
* Proactively manage risk and handle insurance issues related to the property.
* Maintain and control HSE requirements and operational issues for major works programmes.
* Serve as one of the CBRE Duty Managers, including on‑call duties and responsive operations and customer issues.
* Carry out any other duties directed by the Centre Director.
Person Specification / Requirements
* Understand the industry and stakeholders and the range of services available to clients.
* Keep up to date with legislation relevant to property management.
* Build and maintain relationships with clients, suppliers, visitors, and Brand Partners.
* Identify key issues during property inspections.
* Use industry‑specific IT applications, including AI.
* Understand service‑charge principles.
* Know how property is constructed and how plant works; have working knowledge of fundamental building operations and relevant hard/soft services.
* Have experience in facilities management or a service‑driven environment.
* Experience working with or for a Managing Agent.
* Deliver targets successfully in collaboration with colleagues, occupiers, and the client.
* Analyse data and recommend solutions to problems.
* Work with a broad spectrum of internal and external contacts.
* Hold IOSH or NEBOSH accreditation.
* Think analytically.
* Be commercially aware.
* Be customer focused.
* Make decisions effectively.
* Plan and organise efficiently.
* Be results focused.
* Collaborate using a one‑team approach.
* Use IT software such as Word, Excel, databases, and industry‑specific packages.
* Communicate effectively verbally and in writing.
Equal Opportunities
We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. For information about accommodations we can make during the recruitment process, please visit: https://www.cbre.co.uk/careers/accommodations
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