Job Title: Credit Controller
Contract: Full Time - Permanent
Working Hours: 37 hours, Monday to Friday
Work Arrangement: Hybrid working (2 days in the office, 3 days remote)
About the Role
Power NI, part of Energia Group, has an exciting opportunity for a Credit Controller based in Belfast. This role involves negotiating with customers to offer suitable repayment options and working within a high-performing team to provide tailored solutions for each individual.
You will proactively engage with domestic customers facing difficulties in paying their energy bills through inbound and outbound calls. We seek candidates who thrive in a fast-paced environment, can understand customer perspectives, actively listen, acknowledge concerns, focus on solutions, set boundaries/expectations, and seek support and feedback when needed.
About You
* Experience in handling difficult conversations in a target-driven environment
* Strong resilience, empathy, and adaptability
* Excellent written and verbal communication skills
* Strong negotiation skills
* Proficiency in Microsoft Outlook and managing multi-channel communications
What We Offer
* Competitive salary with up to 10% annual bonus
* Annual Cost of Living review
* 23-25 days holiday allowance plus 11 statutory days, with options to buy more
* Career progression and development opportunities, including internal courses, mentoring, and external networking
* Enhanced maternity and paternity pay
* Family-friendly policies
* Health care and sick pay
* Award-winning wellbeing programs and funds
* Additional benefits such as gym membership, cycle to work scheme, volunteering days, and more
Application Process
All applications should be submitted online. After the vacancy closes, applications will be reviewed, and candidates will be contacted for the next steps.
Join us and be part of the energy transition!
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