Performance Profile: Install and maintain Audio Visual, Video Conferencing solutions Attention to detail when installing equipment such as, but not limited to - Projectors, Video Walls, LED walls, Digital Signage LFD’s Attend customer premises to establish fault and restore service in a timely manner Proactive and reactive maintenance of Audio Visual and Video Conferencing installations Ensure accurate completion and return of Audio-Visual assets documents upon installation sign off Ensure accurate completion of field service records and paperwork for customer service visits Proactively build close working relationships with the Avoira customer portfolio Identifying further sales opportunities with existing customers. Ensure clear reporting of installation and service back to the relevant department both verbally and written Deliver familiarization training to end users after installation sign off Maintain standards of technical excellence within the department Any other duties which are commensurate with the role Key Outcomes: Successfully deliver an outstanding installation & support handover to all Avoira customers Smooth transition of completed installation package to service team for continued support Grow the Avoira brand as an outstanding integrator of AV / VC Skills & Experience: Essential: Experience of working in a helpdesk environment Excellent verbal and written communication skills Experience in installing and supporting Audio Visual and Video Conferencing solutions Ability to read and understand AV system schematics At least 2 years relevant experience as an audio visual and video conferencing engineer including programming, rack building and an understanding of cabling schematics. Familiarity with Extron, Crestron, Kramer products Familiarity with Videoconferencing manufacturers such as Polycom, Logitech, Cisco, Yealink, The ability to terminate cables to industry standard (RS232, Cate) Ability to work under pressure as part of a team or individually. Flexible approach to working hours. Can accommodate working outside of the UK. ECS –Electrotechnical Certification Scheme or equivalent Desirable: ECS –Electrotechnical Certification Scheme or equivalent Understanding of IP networks CTS IPAF PASMA Product Certifications – Poly, Extron, Crestron, Barco