About Fieldway:
Fieldway Group are a leading contractor specialising in fire safety within the local authority sector. Founded in the heart of Liverpool, our business has become a shining example of success and innovation. From humble beginnings, our journey has grown into a driving force by consistently delivering and achieving impressive milestones, with more to come.
It's a really exciting time for Fieldway - we have a busy pipeline and strong targets ahead. If you're keen for joining an SME on the rise with progression opportunities, this is the company for you.
Role Overview:
We are seeking an experienced and confident Contract Co-Ordinator to join our team as an immediate start. You'll be part of a friendly and busy department, working closely with our Service and Delivery Manager, Engineers, Contract Co-Ordinators and Administrators to ensure the smooth and efficient delivery of our contracts.
This is an office-based role, so please only apply if you can easily get to our Huyton office each day.
This role is Mon – Fri, 37.5 hours per week, working either:
* 8am – 4pm
* 8:30am – 4:30pm
* 9am – 5pm
What We Offer:
* Competitive salary
* 22 days holiday plus bank holidays
* Christmas shut down (3 days holiday to be reserved for this)
* 1-day additional paid leave for your birthday
* Holidays increasing with service
* Option to purchase additional leave (following 12 months service)
* Support & funding through qualifications (if required for role)
* Progression and development opportunities
* Employee referral bonus scheme
* BUPA employee mental health support scheme
* Cycle2Work scheme
* Company pension (3% employer contribution, minimum 5% employee contribution or opt out)
* Company events
* Free on-site office parking
Role Responsibilities:
* Co-ordinate the successful delivery of contracts, ensuring deadlines and client requirements are met
* Act as a key point of contact for clients, residents, operatives and subcontractors Allocate and schedule work for engineers in line with programmes of work
* Book and confirm appointments with residents or TLO's for planned works
* Raise purchase orders
* Monitor and update contract tracking spreadsheets and client folders
* Review, rename and send completed certificates/jobs to clients
* Manage incoming calls/emails in a professional and timely manner and divert accordingly
* General administrative tasks completed to a high standard
* Take ownership of client requests and queries, ensuring swift resolution
* Contribute to process improvements and efficiency within the contracts team
What We're Looking For:
* Proven experience in a contract co-ordination, scheduling, or administrative role Understanding and experience in a contracting environment (fire safety, construction, or housing sector) is advantageous
* Strong organisational and multitasking skills with the ability to prioritise workload effectively
* Excellent communication and interpersonal skills, both verbal and written
* Confident and professional telephone manner with strong customer service focus
* Good IT skills, including experience with Microsoft Office, spreadsheets and databases
* Ambitious and motivated, with the drive to develop and progress as the company grows
* Excellent written and verbal communication skills
* Strong customer service skills
Job Type: Full-time
Application question(s):
* This is an office-based role, can you get to our Huyton office easily enough each day for 8am?
* We are looking for an immediate start, how quickly would you be able to start?
Work Location: In person