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Customer service advisor

Lincoln
Steer Automotive Group
Customer service advisor
Posted: 11h ago
Offer description

Customer Service Advisor

Lincoln

Ref: VA2925

#OFE

Benefits

1. Competitive salary plus performance related bonus
2. 29 days holiday including public holidays plus additional days with service
3. Pension contributions
4. Referral bonus scheme
5. Enhanced parental leave
6. Enhanced sick pay
7. Wagestream—a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach.
8. Talk to us about flexible working
9. VIP Awards – colleague recognition scheme
10. Cycle to work scheme
11. Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more!
12. Steer Academy provides accredited ongoing training – paid for by the business
13. Opportunities for career progression

Customer Service Advisor – Steer Automotive Group, Lincoln
Deliver Outstanding Service with a Leading Name in Automotive Repair

Are you a people-focused professional who thrives on creating great customer experiences? Join Steer Automotive Group in Lincoln as a Customer Service Advisor and become a vital part of a team that puts customers first—every time.

About the Role

As a key member of our front-of-house team, you'll be the first point of contact for customers at our Lincoln site. You’ll manage the customer journey from start to finish, ensuring every individual feels informed, supported, and confident throughout their repair experience.

Key Responsibilities

14. Efficiently book vehicles in and arrange collections and returns

15. Handle inbound and outbound calls and email enquiries professionally

16. Manage customer concerns and resolve issues swiftly and effectively

17. Keep internal systems and insurer portals accurately updated

18. Build rapport with customers while maintaining detailed administrative records

19. Work to performance targets, including customer satisfaction and service KPIs

20. Assist with vehicle movement onsite when required

What We’re Looking For

21. Experience in a customer service role (automotive industry preferred)

22. Excellent communication skills—face-to-face, phone, and email

23. Strong organisational skills and attention to detail

24. Ability to multitask and stay composed in a fast-paced environment

25. Confident using computer systems and Microsoft Office

26. A proactive team player with a positive attitude

27. Local knowledge of the Lincoln area is a plus (for vehicle logistics)

What We Offer

28. A permanent role with one of the UK’s fastest-growing accident repair groups

29. A supportive and friendly team culture

30. Opportunities for professional development and career progression

31. Competitive salary and employee benefits

Apply Today

If you're passionate about customer service and ready to make a real impact, apply now to join the Steer Automotive team in Lincoln.

Steer Automotive Group – Driven by Excellence. Powered by People.

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