MMP Consultancy are working with a fantastic organisation to recruit Neighbourhood Officer to join them on a fixed term basis, based in Norfolk.
Key Responsibilities:
To investigate all complaints in respect of neighbour nuisance and anti-social behaviour and take steps to resolve these within the Trust's policies and procedures.
Provide a high level tenancy management service within a geographical area, including ensuring tenancy conditions are complied with.
Attend court to represent the Trust and provide witness statements as required
Undertake regular Estate inspections to ensure that estates are managed to a high standard, engaging with the Community and leading on Community Improvement Grant projects
Ensure fire risk assessment actions are carried out as directed and continually monitored
Undertake accompanied viewings, tenancy "sign ups" to properties (including required follow up visits) and 'end of tenancy' liaison.
To carry out tenant consultation on issues of housing management and encourage participation generally. To attend evening meetings as required in connection with Tenant and Resident Involvement.
Undertake regular tenancy audits and ensure relevant actions are carried out
To sign-post and support tenants suffering from Domestic Abuse, or those in need of addition tenancy support.
To work closely with agencies including Police, Early Help Hubs, Social Services, Mental Health Services, and to make referrals where necessary.
Attend multi agency meetings when required.
To work effectively with all members of the Housing Operations Team to ensure that tenants and other customers receive a high-quality service. Requirements:
Experience of working within Housing or a similar customer focused organisation.
An understanding of the importance of confidentiality and data protection of business information.
Possess excellent communication, negotiation and interpersonal skills, with the ability to liaise with various audiences both in writing and verbally.
Excellent time management skills, including an ability to prioritise workload and meet targets. Able to work as part of a team and also able to work independently without the need of close supervision.
Possess a high level of accuracy and attention to detail when recording information.
Possess good IT skills to include use of Word, Excel, Outlook and Teams