<div><h3><b>Resident Liaison Officer – Maternity Cover (August 2026 – November 2027)</b></h3><p>You will be based at our Sittingbourne Office and will be required to travel to various sites across the Kent area. A full UK driving licence is required. Working from home may be arranged with your line manager.</p><h3><b>What youll be doing:</b></h3><ul><li>Act as the secondary point of contact for residents when work is carried out at their homes, estates or communal areas, and attend pre‑work surveys as required.</li><li>Organise, deliver and attend resident liaison meetings to consult residents on investment issues, supporting other teams or departments as necessary.</li><li>Visit sites, open properties and keep residents fully informed of upcoming work through effective communication channels.</li><li>Prepare and deliver pre‑work information to residents.</li><li>Encourage and support resident participation in working parties, forums and focus groups covering all aspects of capital investment (contract, service/standard development meetings).</li><li>Assist with health & safety spot checks.</li></ul><h3><b>What youll need:</b></h3><ul><li>Previous experience in a property/asset management function.</li><li>Experience facilitating resident involvement forums and focus groups.</li><li>Excellent communication and interpersonal skills, able to build and sustain effective relationships with key stakeholders.</li><li>Knowledge and experience of key factors and methods required to promote and sustain effective resident involvement and consultation.</li><li>Experience delivering a customer‑focused, high‑quality service.</li><li>Strong written communication skills, able to produce clear and effective reports.</li></ul><h3><b>Benefits</b></h3><ul><li>Pension</li><li>Life assurance</li><li>Healthcare cash plan</li><li>Eyecare & dental</li><li>Birthday leave</li><li>Retailers discounts</li><li>Cycle to work scheme</li><li>Buy & sell annual leave</li><li>Season ticket loan</li><li>In‑house academy & career development</li><li>Flexible working</li></ul></div>