As an Area Service Manager, a typical day might include:
· Proactively managing tenancies and taking the necessary enforcement action.
· Dealing with all aspects of the allocation and letting process.
· Coordinating mutual exchanges, successions, or other tenancy changes.
· Carrying out regular neighbourhood audits and developing neighbourhood plans to improve the communities we work.
· Working closely with other departments including Income Management, Safer Communities and Asset Management.
· Ensuring that safeguarding and support concerns are identified, reported and actioned.
· Assisting in ensuring we are compliant with our heating and electrical servicing activity, and following relevant processes and protocols.
· Health and safety inspections and checks of our schemes and blocks.
· Engaging with customers to improve the area they live, and the services we offer.
· Liaising with partners, agencies and stakeholders.
· Accurately updating the housing management system, along with the systems and portals of our partners.
· Playing an active role in corporate projects or groups.
Your role is about managing the tenancies and neighbourhoods on your patch. You will be visible in the communities we work, engaging with our customers. You will make a real difference through driving change and improvement. Its challenging, and extremely rewarding.
Some of the experience/skills we need to consider you:
· Proven housing experience, with a well-developed knowledge of housing management practice and legislation.
· Computer literate with a good working knowledge of software such as word and excel – you will need to use these to do the job.
· A strong customer focussed approach both externally and internally.
· Be committed to working as part of our team.
· Be motivated, adaptable, determined, and able to work on your own initiative to resolve problems and achieve positive solutions.
· Strong communication, negotiation and influencing skills.
· Resilience. Working in social housing is a challenging but rewarding career, you’ll be helping to bring real change to our customer’s lives.
· You will hold or be working towards a Chartered Institute of Housing Professional Qualification or equivalent.
What will make you stand out from the crowd:
· Enthusiasm and passion for delivering outstanding customer service.
· New ideas to challenge the way of doing things.
· Positivity and the ability to embrace change.
· A drive to achieve excellent results.
· Solution driven with the ability to analyse complex issues and develop and deliver effective and positive outcomes.
Being part of the Acis team
· Your base location shall be Acis House in Gainsborough or Parkway Works in Sheffield. We might ask you to visit other sites or locations as part of your role.
· You’ll work 37 hours each week. We offer flexible working within the home or office environment, talk to your line manager for more details.
· This role requires a basic DBS check.
· We like to get face to face with customers and suppliers, so a full driving licence is essential.
· We like to be smart and safe, so you’ll need to wear suitable clothing for the day.
· We want people to know you, so you’ll work with a variety of stakeholders such as; other team members, managers and directors, the Board, our customers, members of the public, contractors, employees from other organisations and so on.
· For more information, speak to your line manager or People Services.