Infinitesima was spun out of the University of Bristol in 2001 and has been developing innovative metrology solutions which improve speed and precision in the manufacture of semiconductors. The company's technology combines the 3-dimensional surface detection capability of atomic force microscopy (AFM), with high-speed laser activation and the accuracy of interferometry. The Rapid Probe Microscope (RPM) is protected by an extensive patent portfolio. The company's RPM technology is being used by leading semiconductor equipment companies globally. Semiconductor devices provide the foundations on which progress in the technology sector are enabled. From Smartphones to Artificial Intelligence, 5G communications to autonomous vehicles, all are made possible through advances in semiconductor processes. Scaling these processes requires sub-nanometer measurement of increasingly complex 3D structures to enable more powerful devices.
Based in Abingdon, UK, we are a high calibre team of over 90 people and continue to grow. We are backed by global financial and industry investors including Applied Ventures, the strategic venture arm of the industry leading equipment company.
Do you have experience in Technical Support? We currently have an exciting opportunity for a Customer Support Engineer to join our team,
The prime function of the role is to provide technical support to our customers.
Location: Abingdon
Reporting to: Customer Support Manager
The Opportunity:
The customer support engineer manages the technical relationship between Infinitesima and its customers. Following training, the post-holder will be able to provide remote, and on site, support, to resolve customers technical problems.
Undertaking overseas secondments to install new products, the customer support engineer will build and maintain relationships with customers, and local partners, whilst ensuring that our products perform at the highest levels of performance and reliability.
The role would suit an energetic problem solver ready for a challenging international future.
Key Responsibilities:
Key duties include:
* Installation and support of products at customer sites across the world.
* Provide support, remotely and at customers facilities, including fault finding, repair and installation of product upgrades.
* Managing the product acceptance process from installation through to customer sign-off; spending up to 6 months living and working in USA, Japan, Taiwan, Korea and other semiconductor manufacturing nations.
* Building and maintaining strong relationships with customers and distributors; provide insight on customer opinions and priorities.
* Training, mentoring, and coaching of distributor service teams.
* Monitor the performance and up-time of all company products, both in-house and at customer sites.
* Write and maintain technical documents to improve fault finding and installation.
* Work with Engineering and Production to implement and improve the reliability and ease of service of new and existing products.
Able to travel to customer sites across Europe, USA and Asia, travel may reach 60% and be at short as well as planned notice.
Personal Qualities:
* Able to analyse data and conclude a way forward.
* Good organization and planning skills.
* Strong communication/customer facing skills.
* Able and willing to travel at short notice.
* Innovative and proactive self-starter.
* Able to work under pressure.
* Prepared to respond to customer enquiries outside of usual working hours.
Education / Qualifications:
Bachelor's degree or higher in a related engineering/ physics discipline
Professional Skills/ Abilities:
Essential:
* Experience in an electronic based, high value capital equipment sector, such as semiconductor, scientific instrument, medical device, or other high value instrumentation environments
* At least 2+ years' experience working in a Product Support team or Service & Repair role.
* Experience in a customer-interfacing role.
Preferable:
Previous experience with lasers, optics or precision motion systems including fault finding at a system level.
Salary:
£36,000 - £43,000 D.O.E
Benefits:
In addition to a competitive salary and an annual bonus. 25 days annual leave, death in service and private health care benefits, personal pension contributions of 4% with salary sacrifice and a generous EMI Share scheme.
We are committed to building a diverse and inclusive workplace. We welcome applications from all backgrounds and actively encourage individuals from underrepresented groups to apply. Our strength lies in the varied perspectives that come from different cultures, experiences, and identities. We believe that true innovation is fuelled by collaboration—locally and globally—and strive to foster an environment where everyone can contribute meaningfully and thrive. If you require adjustments to take part in the recruitment process, please let us know—we'll do our best to support you.
Note to recruitment agencies: Infinitesima Ltd only works with approved agencies and does not accept unsolicited agency CVs. Please do not submit candidate details in response to this advert, or to any Infinitesima Ltd employees. Infinitesima Ltd is not responsible for any fees related to unsolicited CVs.