We are GP Surgery based in the village of Featherstone. We are looking for someone to provide a welcoming, efficient and professional reception service for patients and visitors. The GP Receptionist/Care Navigator is the first point of contact for the Practice and plays a vital role in ensuring smooth day to day operations by supporting patients, clinical and administrative staff.
Main duties of the job
Greet patients in a friendly and professional manner.
Answer incoming telephone calls promptly and courteously, directing them as appropriate.
Book, amend and cancel appointments using the EMIS clinical system.
Manage patient queries, requests and concerns with empathy and discretion.
Job responsibilities
You will be responsible for the general administrative and reception duties within the Practice and work with our established processes, policies and procedures to provide a comprehensive high-quality service and deal efficiently and courteously with patient enquiries.
Your regular duties in this role will be dealing with telephone, face to face and electronic enquiries, booking and/or amending patient appointments and home visits, contacting patients to provide information from the clinical team and assisting patients to access our services and those available in the wider community.
Qualifications
* GCSE grade A to C or equivalent in English and Maths. Good IT skills and experience using computer systems.
* Excellent communication and interpersonal skills. Ability to remain calm and professional under pressure.
* Strong organisational and multitasking abilities.
* Commitment to patient care, confidentiality and equality.
* DBS check will be necessary.
* Previous experience of working in a GP Surgery preferred although not essential as training will be given.
* Knowledge of clinical systems EMIS and Docman would be desirable although full training will be given.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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