Are you an inspiring, transformational leader ready to lead in an exciting and high-profile retail environment?
At Boots, our large stores are more than just stores — they are destination environments that showcase the very best of our brand, our people and our customer experience. They combine premium beauty and wellness, trusted healthcare, market-leading pharmacy services and beautiful, innovative retail experiences, all under one roof.
As Store Manager, you’ll lead at scale in a fast-moving environment where expectations are high, opportunities are huge and no two days are ever the same. This is a role for exceptional leaders who thrive on pace, complexity and visibility — and who know how to inspire large, diverse teams to deliver brilliance every day.
We’re looking for leaders who are commercially sharp, operationally brilliant and deeply passionate about people. Leaders who can create high-performing cultures, develop future talent and deliver results while never losing sight of what matters most: our customers, patients and colleagues.
If you’re ambitious, passionate about the customer and colleague experience alike and excited by the opportunity to lead one of our most prestigious locations, this could be the defining next step in your career.
What you’ll be doing
Guided by our purpose of “With you. For life.”, we’re here to support our customers and colleagues through every stage of life and you’ll have to opportunity to lead a store that sets the standard and embeds our purpose, values and behaviours into everything you and your team do.
As Store Manager, you’ll report to the Area Manager and lead a large, multi-skilled team across retail, pharmacy, wellness, beauty and healthcare.
You will:
1. Lead and inspire your team to deliver exceptional service and drive store performance
2. Create an exceptional customer and patient experience that reflects the very best of Boots
3. Drive sales and operational performance across multiple categories, with the customer always at the heart
4. Be visible on the shop floor, supporting customers and role-modelling great service to your team
5. Partner with senior stakeholders across the business and build strong relationships with GP surgeries, primary care networks and the local community
6. Champion the Boots brand and make your store stand out
7. Create a store environment where colleagues feel proud to work and that customers want to return to
8. Get to know your people – what motivates them, and what needs to change
9. Coach your team, develop future leaders and create a culture where everyone can thrive
10. Be bold, try new things and use customer insight, commercial data and market trends to shape strategy and looks for ways to improve every day
What you’ll need to have
11. Significant retail management experience in a large, fast-paced or complex environment
12. Strong commercial awareness and operational capability with proven track record of delivering results
13. Proven people leadership skills and ability to implement strategy in-store
14. Experience building strong, effective relationships with a wide range of stakeholders
15. Great customer service skills and a love for delivering care
16. A genuine interest in pharmacy with a willingness to learn, even without prior experience
17. A calm, flexible approach with the confidence to make decisions and adapt at pace
18. A collaborative style and the ability to build a strong team culture
19. Passion for learning and a drive to support others to grow
It would be great if you also have
20. Exposure to healthcare, beauty or pharmacy
21. Experience managing multi-category or multi-service operations
22. Experience developing senior leaders and high-potential talent
23. Confidence using digital tools, insight and performance analytics to drive decisions
Where your brilliance can take you
At Boots, your career can be as ambitious are you are. As Store Manager of a destination store, you could progress into senior leadership roles such as General Manager, Area Manager, or move into Pharmacy Field positions that influence operations, resourcing, and clinical governance across multiple stores.
This role gives you the opportunity to develop a strong leadership team, manage greater pace and complexity, and build the experience needed for bigger, more strategic positions.
As the UK’s largest health, beauty and wellness retailer, your career possibilities extend far beyond the shop floor. Whether you’re interested in working at our Nottingham-based Support Office or in a strategically important field-based role, there are opportunities across Commercial, HR, Marketing, Buying, Supply Chain, Strategy, Finance, Pharmacy and Governance.
At Boots, we believe in growing our leaders from within. Wherever your ambition takes you, you’ll have opportunities to broaden your experience, explore new directions, and shape your career around what motivates you most and we’ll support you with the development, exposure and experiences to help you build a career you’re proud of.
Rewards designed for you
24. Boots Retirement Savings Plan
25. Generous employee discount across Boots and partner brands
26. Discretionary annual bonus
27. 38 days holiday
28. Enhanced maternity/paternity/adoption leave pay, and a gift card for those expecting or adopting
29. Flexible benefits scheme; holiday buying, gym discounts, life assurance and more
30. 24/7 counselling and wellbeing support through TELUS Health, our Employee Assistance Programme
There’s lots more in our rewards and benefits package, MyBoosts, our way of helping you get the most out of the good stuff. Find out more at http://boots.jobs/rewards. Exclusions may apply; eligible roles only. Please note that any salary estimates provided on third-party sites are not endorsed by Boots and may not be accurate.
A bit about us
At Boots, we’re proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported and free to be themselves. We believe that when our people feel valued and included, they thrive, so we’re committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.
What’s next?
If you apply, our team will be in touch to let you know the outcome of your application or to arrange next steps.
Where a role is advertised as full-time, we are open to discussing part-time and job share options.
If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you be at your best.
We hope to hear from you soon.
Be brilliant with Boots.