The First Notification of Loss department is a fast paced and energetic department where no two days are the same. We are looking for people with excellent customer service, response and resolution skills, who will treat our customer fairly with empathy and respect.
Role
First Response Unit Claims Handler
Location
Liverpool
Working hours
Full time- 37.5 hours per week; Monday to Friday on rota basis 8.00am – 8.00pm, 1 in 3 weekends 9.00am-5.00pm.
Salary
£26,938 per annum plus the opportunity to earn a performance related bonus of £4200 paid on a quarterly basis, once established within your role.
What you will be doing
* Providing a professional and proactive response in assessing claims in line with policy and procedure
* Providing an empathetic service to clients who have been involved in road traffic incidents
* Liaise with external companies and internal departments in a timely and professional manner in order to effectively process the customers claim notification
* To resolve any issues avoiding expressions of dissatisfaction escalating into complaints
* Handle First Notification of Loss (FNOL) calls, entering relevant claims details
* To monitor and manage claims ensuring all services are provided in an agreed timescale
* Assessing new claims in accordance with policy terms and conditions
* Identify and initiate any potential recoveries from 3rd parties
* Handle any complaints in line with FCA guidelines
* Identifying key requirements for replacement vehicles
* Work to agreed SLA’s and KPI’s
What we’re looking for
* Excellent customer service skills
* Naturally empathetic and the ability to connect with people
* Quick fast paced problem-solving ability
* Positive can-do attitude
* Good IT skills and a confident communicator
* Motivated self-starter
* Passionate about working as part of a team
* Have the ability to make fast, informed decisions
* Good sales, negotiation and persuasion skills
* Excellent organisational and prioritisation skills with a strong attention to detail
* Have a desire to develop skills and experience within the insurance industry
* The Ability to deal with challenging customers and third party insurers
Benefits
* A maximum of 35 days’ holiday (depending on role and tenure) including bank holidays, with additional buy/sell options
* 24/7 mental health support & free counselling available
* Grow with us: Through career fairs, leadership programs, and learning on the go!
* Flexible benefits, including early access to salary via our internal platform
* Hybrid working options to support work-life balance and individual needs
* Recognition awards, social events & more
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