£85k -100k + Benefits | Milton Keynes (Hybrid) | Permanent | Full-Time
Your new company
A leading business unit within a global organisation is seeking a strategic and hands-on Credit & Operations Director to lead its credit, collections and administrative functions. With a strong focus on performance, compliance and operational excellence, this is a high-impact role offering the opportunity to shape the credit strategy and drive business growth.
Your new role
As Credit & Operations Director, you will be responsible for developing and implementing the credit strategy across the business unit, ensuring robust compliance, and leading operational improvements. You'll work cross-functionally with senior stakeholders to set targets, monitor performance, and take corrective action where needed. This role also includes leadership of the credit and operations team, fostering a culture of accountability, integrity, and continuous improvement.
Key responsibilities include:
* Define and execute the credit strategy, aligning with business plans and market objectives.
* Lead monthly performance reviews and present credit and operational outcomes to senior management
* Ensure compliance with AML, PEP, and internal governance policies
* Develop and implement KPI dashboards and reporting tools for decision-makers
* Strengthen internal controls and promote risk-aware thinking across the organisation
* Oversee credit and operational reporting, ensuring accuracy and timeliness
* Lead, coach, and develop the credit & operations team, including succession planning.
* Champion change initiatives and drive lean process improvements
What you'll need to succeed
* Relevant higher education or equivalent experience
* Extensive leadership experience in credit, collections and operations within
financial services
or
commercial vehicle sectors
* Proven track record of
managing large teams and P&L responsibility
* Strong understanding of contract law, compliance frameworks and
operational systems
* Fluent in English with excellent communication and stakeholder engagement skills
* Strategic thinker with a hands-on approach and results-driven mindset
What you'll get in return
* Competitive salary and benefits package
* Strategic leadership role with cross-functional influence
* Opportunity to shape credit and operational performance in a dynamic business
* Supportive environment focused on innovation, compliance, and continuous improvement
What you need to do now
If you're a forward-thinking Credit & Operations leader ready to take on a high-impact role, we'd love to hear from you. Apply today or contact Alicia Maxwell for a confidential discussion.
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