Head of eCommerce – 6 month FTC, London | Hybrid (2 days in office)
Our client is a household name in online gifting, known for connecting people through creativity, innovation, and heartfelt moments. As they head into peak trading season, they’re seeking an accomplished Head of eCommerce to lead the digital trading function through their most critical commercial periods, ensuring seamless customer journeys, data‑led decision‑making, and outstanding performance across web and app channels.
The Head of eCommerce will take full ownership of online trading strategy, driving growth and optimising conversion during key moments such as Christmas, Valentine’s Day, and Mother’s Day.
Role Highlights
* Lead eCommerce operations across website and app, ensuring consistent delivery through peak trading cycles.
* Partner with Marketing, Product, and Commercial teams to maximise conversion and trading performance.
* Oversee content, pricing, and promotional execution to drive sales and customer engagement.
* Analyse trading data, A/B tests, and customer journeys to identify opportunities for continuous improvement.
* Provide leadership, clarity, and direction to a small cross‑functional team, maintaining high standards and momentum.
You Will Need
* Strong eCommerce retail experience, ideally within fast‑paced, tech‑led consumer brands.
* Proven track record in CRO, product optimisation, and digital campaign management.
* Confident operating autonomously in an interim capacity and thriving through ambiguity.
* Excellent analytical and communication skills, able to turn insight into action.
* Demonstrated success leading teams through high‑pressure trading periods.
Why You’ll Love It
* Hybrid working model for better balance and flexibility.
* Opportunity to shape online trading strategy during key retail events.
* Supportive, collaborative environment focused on innovation and results.
* A role that combines creative freedom with measurable commercial impact.
Apply today to take your career to the next level with a forward‑thinking employer committed to equal opportunity.
We are committed to promoting equality of opportunity for all employees and job applicants. In line with the Equality Act 2010, we strive to create and maintain a working environment in which everyone is able to make the best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.
Due to a high number of applicants, we are only able to respond to successful candidates.
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