Overview
Customer Service Advisor – Seasonal Role (16 Week Fixed Term Contract)
Location: Remote | Full-Time
Pay - £12.21 per hour
At Dunelm, we’re proud to be there for our customers, whether they’re decorating a first home, refreshing a favourite room, or searching for that perfect seasonal touch.
We’re looking for friendly, confident and helpful people to join our Customer Service team on a full-time, temporary basis for 16 weeks, starting on the 10th November. While this is a seasonal role, we’re excited to share that some of our best-performing team members—those who truly shine and align with our values—may be considered for permanent opportunities, subject to business needs and available headcount.
We’re here for our customers 7 days a week, so we’re looking for people who can be fully flexible, including evenings and weekends.
Your first 4 weeks will be dedicated to training, Monday to Friday, 9 am – 5 pm, giving you time to settle in and build confidence.
After training, you’ll move onto a rotating shift pattern that may include:
Weekdays: 8 am – 9 pm
Saturdays: 8 am – 6:30 pm
Sundays: 9 am – 5 pm
Shifts will vary weekly and may change depending on business needs—so if you enjoy variety and can stay flexible, you’ll feel right at home here.
Why you’ll love working with us
You’ll be joining a team that cares, not just about customers, but about each other too. We’re friendly, supportive, and proud of the role we play in helping customers feel right at home.
If you enjoy great conversations, solving problems, and being part of a team that truly makes a difference, you’re bound to fit right in.
What you'll be doing
No two days are quite the same. You’ll support customers via phone, live chat and email, helping with everything from product queries to delivery updates.
You’ll receive full training and ongoing support, because when you feel confident, our customers feel well looked after too.
Whether you’re answering a quick question or solving a more complex issue, you’ll bring a calm, clear and customer-focused approach to every interaction.
What we'll look for in you
A quiet, private space to work from home
* A strong internet connection (at least 30mbps download speed)
* Confidence with computers and a natural way with words
* A positive attitude and a genuine desire to help people
* We'll provide a laptop, headset and everything else you need to get started